Customers who were originally looking at the "Little Cormorant" washing machine in the department store, or were hesitating between the two washing machines, quickly went to buy the "Wenjun Industrial" washing machine after watching the customer rolling around.
I bought a "Little Cormorant" washing machine but I didn't have time to take it away, so I quickly returned it and bought a "Wenjun Industrial" washing machine instead.
The department store did not dare to neglect, and while calling people to come to collect the original price of the washing machines sold, while comforting the injured customers, they called the "Little Cormorant" washing machine factory.
When such a major incident occurs, department stores usually blacklist companies and no longer sell any products from that factory. However, "Little Cormorant" is a large local factory and cannot do too much.
The director of the "Little Cormorant" washing machine factory was shocked when he received a call from the department store. The first reaction was to call Kong Yuzhen.
When Kong Yuzhen heard this, he didn't say anything for a long time.
At that time, he sent someone to the department store in Zhu City to find a way to cause an accident to Li Wenjun's washing machine so that Li Wenjun's washing machine would be unsaleable. As a result, Li Wenjun unexpectedly designed a safety device and his attempt was foiled. However, their washing machine had an accident that followed his plan perfectly at that time.
No need to ask, Li Wenjun must have tampered with a certain component, but did not indicate it on the drawing, so that the control panel made with ordinary components according to the drawing does not have this safety design.
This was definitely done deliberately by Li Wenjun, a naked satire and revenge on him.
The key is that he himself sent the drawings to his door to "learn from". No matter how angry he was, it was impossible to question Li Wenjun why he used the drawings to dig such a big hole for him.
Kong Yuzhen clenched his fists, tried hard to suppress his anger, and ordered the factory director on the phone: "Recover the original price of all the washing machines produced this time."
The factory director sighed and said, "This is definitely required. The injured customer must pay compensation, otherwise she will file a lawsuit."
He couldn't say it directly. Compensation was a trivial matter. The credibility that "Little Cormorant" had accumulated over the past few years was completely destroyed in one fell swoop. In fact, he didn't dare to copy the panel casually at that time because he was afraid of this situation happening.
Kong Yuzhen said: "You go and talk about it. How much compensation you want, as long as it is not excessive, then you will pay it to her."
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The factory director had no choice but to go to the hospital with fruits and nutritional supplements to talk to the customer.
The customer was very excited and cried and cursed: "I gave up the washing machine of Wenjun Industrial and bought the washing machine of 'Little Cormorant' because I saw that 'Little Cormorant' was from an old factory. Who knew that you would actually do this?" Producing such a dangerous product. It killed my most beloved cat and almost killed me. The cost of medical expenses, mental damages, and compensation for the cat would cost more than a thousand yuan!"
The factory director took a breath: "Comrade, don't go too far. This washing machine only costs 380 yuan. You actually want a thousand yuan in compensation. Isn't this just a rip-off?"
When the customer heard this, he became even more excited and shouted: "Can the physical and mental damage caused to me be measured by money? If I knew that 'Little Cormorant' was this kind of thing, I wouldn't buy it if it cost me 380 yuan!" "
The factory director was also very angry and said, "We can't afford to pay so much money."
The customer slapped the table with his uninjured hand: "Then you are seeking money and killing people. I will definitely file a complaint. I don't believe it. Working people have no place to reason."
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The factory director came back from the hospital, frustrated, and called Kong Yuzhen again: "Boss, we can't reach an agreement. The other party wants us to pay a thousand yuan. I didn't agree."
Kong Yuzhen couldn't help but frown: "You are right, I definitely cannot agree to this kind of request."
It's not that they can't afford the money. But once this mouth is opened, others will think that the little cormorant is weak and easy to bully. Whenever something happens in the future, these people will open their mouth like a lion.
The factory director said, "What should I do? I can't convince her. That female customer is like a shrew and can't reason at all."
"I'll come back in person." Kong Yuzhen said.
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So Kong Yuzhen rushed back to Suzhou from Cha County and went to the hospital to visit the customer in person.
Over and over again, customers always say the same thing: "If I don't have a thousand yuan, I will sue."
Kong Yuzhen calmly took out the instructions for "Little Cormorant", opened it and threw it on the aunt's lap: "Lesbian, I advise you not to make trouble. The operating procedures state that you cannot open the lid before the washing machine stops running. .In the final analysis, you did not read the instructions and acted illegally. We come to you to discuss compensation, which is based on the conscience of a regular large manufacturer. In fact, we can also sue you without compensating a penny. Malicious and illegal operations, extortion. If the amount exceeds 1,000 yuan, you can be imprisoned for life. Comrade, you should think carefully about whether it is worth it for a washing machine."
When the female customer heard this, her arrogance immediately dropped by three points.
In fact, the salesperson warned her repeatedly when she bought this washing machine that the lid must not be opened while the spin-drying program is still running. It was her impatience and the naughty cat that caused the accident. It would be a bit shameful to say that it is entirely the manufacturer's responsibility.
Kong Yuzhen added: "I bought a light bulb, but I didn't turn off the switch when installing it, which resulted in an electric shock. I bought a kite, and it was raining and thundering when I went out to fly it, and I was struck to death by lightning. Do you also need to find the manufacturer of the light bulb and the kite manufacturer?" Trouble."
The female customer was originally wronged, but now she met a powerful character like Kong Yuzhen, so naturally she couldn't explain it.
She could only tremble: "Then you don't want to pay a penny, so you let me get hurt in vain?"
Kong Yuzhen's mouth twitched and said: "Since I'm here to find you, I naturally want to compensate you. In addition to your medical expenses, I will compensate you a total of one hundred yuan. If you accept it, accept it. If you don't accept it, we will go to court to litigate." "
In fact, what he said could only scare such an old aunt. The factory definitely doesn’t want to go to court for this kind of thing, otherwise it wouldn’t mean telling all customers in the world that their products are not good, and if there is a problem, they will be punished and locked up.
The female customer said angrily: "Okay, okay, a hundred dollars is a hundred dollars, I'm in trouble."
Kong Yuzhen took out a statement and asked the female customer to sign it. It said that after detailed discussions, the "Little Cormorant" washing machine factory and the customer reached an agreement on the injuries caused by illegal operation of the washing machine. In addition to the resulting medical expenses and 100 yuan in compensation, the "Little Cormorant" washing machine factory no longer has to pay any compensation to the customer. The customer is also not allowed to make any unfavorable remarks about the matter anywhere, let alone claim compensation again, otherwise the "Little Cormorant" has reason to believe that the customer is committing extortion.
