The complete desktop is displayed immediately. This employee obviously has a desktop mysophobia. There is almost nothing on the desktop except "My Computer" and "Browser".
Meng Fei's manual "hacking" operation was to hack the customer service system. He wanted to find the information of players who, like him, had experienced the "twelve hours" nightmare in the game.
Although this office area is not the customer service department, it is also a common operation for operators to log in to the customer service system to view user feedback.
It’s hard to tell just the web address of the customer service system. Without special training or instruction manuals, it is impossible for him, a "new employee," to learn on his own as soon as he comes in.
Fortunately, he has special powers.
"scanning."
Suddenly all the strings in the entire PC flashed in his mind. He caught some keywords.
"customer service".
"customer feedback".
"Stuck".
"complaint".
Wait, after some filtering, he found something from the browser's URL history. After opening it, the Cloud Leopard Entertainment "VoC" system appeared on the screen.
Keep searching.
"BUG name: Twelve-hour nightmare."
“Feedback channels: in-game complaints, phone complaints, and web page complaints.
"Number of complaining users: 31.
"Symptom:
"A very small number of players have reported that the system will be stuck for 3-10 seconds when exiting the game.
“When players describe system card owners, their consciousness is locked in the game system and unable to leave the game, and they experience a long wait ranging from a few hours to dozens of hours, during which they have a strong sense of panic.
"All players have only appeared once, and there are no players who have reported this BUG multiple times.
"On June 15, 2021, a post appeared on the Summit Game Forum describing this phenomenon in detail and calling it the 'Twelve Hour Nightmare'.
The malicious manipulation and hype by some malicious players and competitors caused a huge negative response and caused a certain amount of panic among players. Players' monthly activity dropped by 10% that month.
"At present, the author himself has deleted this post. We have also contacted other websites for reposting and have now deleted it.
"Processing status:
"(1) The test team cannot reproduce.
"(2) We have contacted some players and found that most of them refused to cooperate with the investigation, and a small number of players were unable to be contacted.
"(3) The only two players who cooperated with the investigation conducted equipment testing and environment reproduction. No problems with software or hardware were found, and the BUG was not reproduced.
"Follow-up plan:
“The authenticity of this BUG is questionable, and we do not rule out the possibility of malicious players complaining to obtain compensation or competitors deliberately fabricating incidents.
"Continue to observe in the future. If the number of complaints continues to increase or a reproducible player is found, the investigation can continue."
The idiots of the Clouded Leopard Group really didn't think that the problem was in the hardware.
In fact, it would be the same if it were Meng Fei. He has encountered countless software bugs in his life. But what about hardware bugs? not a single one.
Most people suspect that there is only one reason for hardware bugs, and that is that the root cause of the problem has not been found for a long time, and they have no choice but to blame it.
If he didn't have the superpower of "scanning", and the Chiwu people's chips were not as tightly sealed as the ionized crystal nuclei of the Lynx Group, he would never have been able to break open the Chiwu people's chips and find something wrong inside.
Moreover, no one can tell whether BUG is intentional or unintentional.
Qingmang now uses chips designed and manufactured by Taotie people, Chiwu people, Xiezhi people and even Hishima people, from the state to the private sector.
If they continue like this, then it won't be surprising that on the day the war breaks out, all kinds of bugs in these chips will break out at the same time.
At that time, everything was paralyzed, and you still played with a ball?
"It seems like this matter has nothing to do with Clouded Leopard Entertainment. It's just the Chiwu people who tampered with the chip?"
Meng Fei pinched his chin and thought.
His conclusion is not necessarily valid. Because neither the customer service department nor the technical department that comes to investigate customer complaints may know the whole story.
If someone at the top of Cloud Leopard Entertainment is doing some secret experiments together with Renyi Suo, the people below will not know about it.
The table attached below is a detailed list of complaining customers.
Most users who complain have a user ID and a mobile phone number for contact, but no other information. But for Meng Fei, having a mobile phone number is enough to find these people.
Several players did not provide mobile phone numbers. There are only twenty-seven mobile phone numbers in this information.
The computers here cannot connect to the external network, and they don't even have a USB port. You can't even insert a USB flash drive to copy files.
In order to protect their user information, Cloud Leopard Entertainment has gone to great lengths to prevent data leaks.
If there is any flaw, it would be the mobile phone screen capture. People like Meng Fei only need a mobile phone number in their twenties, which can be displayed on the screen and a photo can be taken.
At least the data of tens of millions of gamers being stolen at once will definitely not happen. Unless armed robbery, just take the machine away.
Meng Fei didn't need to take out his phone to take a picture.
"scanning."
After a scan of his system, these numbers were copied into the system like a data file.
Wait, what is this number?
As he expected, one of the 31 users had a mobile phone number that he had seen used by Fan Bu from the case file!
Fan Bu's mobile phone number is recorded in the case file. The entire case file was scanned into the system by him. Keyword search comparison can be found immediately.
This shows that there may be a certain connection between the "12-hour nightmare" phenomenon and Fan Bu's "superpowers causing games to become reality".
The investigation of the case is in the right direction.
When everything was over, Meng Fei was about to lock the screen and leave when he suddenly heard a rather surprising question coming from behind him.
"Excuse me, who are you?"
No, is there someone behind you?
Someone actually came back?
It's only five minutes past eleven, and the meeting has only started for five minutes. Why are you back?
This unscientific!
It was like being caught in action!
In fact, the office worker standing behind Meng Fei felt it was unscientific.
Five minutes after the meeting started, he discovered that he had forgotten the VGA to HDMI adapter and the laptop could not connect to the projector.
In a company that takes great care of data security and even prohibits the use of wireless screen projection, such trouble is unavoidable.
But when he came back, he saw a young man with curly hair and a big beard sitting at his work station and looking at his computer!
This was something he had never seen before in his many years of brick-moving career. But his first thought was not that someone was stealing data, but a panicked thought: Could it be that I was suddenly fired just now and this is the person who came to replace me?
Although it is said that you need to give one month's notice before being laid off, it is common for your computer to be taken over and you leave at the moment of notice. This can prevent employees from taking revenge in the final stage, such as "deleting the database and running away."
