"Hello, I am Xiaomei, the medical guidance robot who has just joined the Kunming First People's Hospital. From today on, I will take turns as the lady at the medical guidance desk to provide you with services such as medical consultation, registration and payment, navigation and guidance. "
At around seven o'clock in the morning, Du Qiu walked into the hospital anxiously, preparing to register for medical treatment.
As soon as he entered the outpatient hall, he was startled by an oncoming white cylinder that made sounds and took three steps back.
After taking a closer look, he patted his chest and let out a breath.
"I was scared to death. It turned out to be a robot."
This robot is all pure white, with black lines painted on the waist, base, and joints. It is about 1.5 meters tall and looks like a graceful nurse. On its round head, there are two big sapphire-like eyes. , staring at himself.
The mouth is a painted smiling lip, and there is obviously a large speaker inside, from which a pleasant female voice is coming.
It holds a 20-inch high-definition display screen on its chest, and the bottom moves on 2 driving wheels and 4 universal wheels. When talking, its head turns slightly and scans the surroundings. When walking, its arms are also swinging regularly. Looks very cute and well-behaved.
Du Qiu looked up and down for a moment, and his eyes were instantly attracted by a familiar face on the screen.
"Isn't this Sanqing's artificial intelligence beauty?"
He was shocked and his eyes widened, but he soon thought of something and suddenly realized it.
"It turns out that the news about the cooperation between Sanqing and the hospital is true. We were not lied to."
After Du Qiu figured it out, he immediately gave a thumbs up and praised Sanqing's lightning-fast implementation.
"Tsk, tsk, the results are coming so quickly. I thought I would have to wait a year and a half before I could see it in the hospital. It's really the speed of Sanqing."
Just for a while, many patients walked into the outpatient hall one after another, and were quickly attracted by this angel-like robot in white.
Everyone was looking at Xiaomei as if they were watching a peep show, and some people took out their mobile phones and took pictures directly.
A young man in his twenties stepped forward curiously and asked.
"What kind of exam should I get if I have a stomachache?"
"I suggest you study gastroenterology." Xiaomei turned her head and stared at him with her blue eyes as she replied.
"Then how do I register?"
"Please insert your social security card into the groove on my neck, and I will automatically register you. A QR code will appear later. You can pay by scanning the code and your registration will be successful."
Xiaomei even extended her finger to her neck to guide the patient to insert their social security card, and soon a QR code appeared on the big screen.
"Okay, let's pay 2 yuan, right?" The young man skillfully scanned the QR code to pay.
"You have successfully registered. Please go to the Department of Gastroenterology for treatment. You are currently the first in line. Just wait quietly outside the clinic."
"How do I get to the Department of Gastroenterology? It's my first time to see a doctor, so I don't know." The young man asked.
"The elevator is on the right side of the outpatient hall, go straight to the second floor, and it's the first one on the left when you come out."
The little girl pointed in the direction of the elevator and gave the exact location in great detail.
The young man nodded excitedly, raised his legs and walked to the elevator.
The onlookers looked at all this and immediately exclaimed and talked a lot.
"Wow, are you so smart? Awesome!"
"I've never seen a robot in a hospital before. It's so cute."
"So professional and awesome."
“In the past, I didn’t even know which department I wanted to go to when seeing a doctor, nor did I know the location and direction of the department. I always had to look for it in the lobby for a long time. Now with this robot, it is so convenient to see a doctor and consult.”
Du Qiu saw that there were more and more people watching, and everyone was eager to try. He quickly stepped forward and asked.
"Xiaomei, I've been having pain in my lower back these past few days, what course should I take?"
"It is recommended that you study orthopedics."
Du Qiu nodded, took out his social security card, and was about to insert it when he suddenly remembered that his back pain was an old problem, always intermittent. He had wanted to find an expert for a long time, but he had never been able to figure it out. Now is the time to ask carefully about who to look for.
"I want to register as an orthopedic expert. Are there any experts? Please introduce them to me."
“Orthopedics in our hospital is a strong subject and has many senior experts.”
Xiaomei introduced the orthopedic experts and their special skills very fluently.
"Director Zhao Chun is good at various joint surgeries, such as arthroscopic surgery, artificial joint replacement, especially osteotomy and orthopedics around the knee joint, joint ligament reconstruction and other surgeries. Deputy Director Xu Lin specializes in osteoarthrosis and osteoarthritis tumors. diagnosis and treatment, and has extensive experience in orthopedic applications of 3D printing technology.
“Deputy Director Shang Fulin is good at spinal surgery and has rich experience in the diagnosis and treatment of vertebral injuries and degenerative diseases, such as lumbar disc herniation, cervical spondylosis, lumbar spondylolisthesis, scoliosis, deformity, infection, fracture and other diseases. this category.”
"Long-term low back pain is initially suspected to be caused by lumbar muscle strain or lumbar disc herniation, so I recommend you to register as an expert with Deputy Director Shang Fulin. He happened to have one this morning, and there are currently five spots left. The registration fee is 50 yuan. .”
"Do you need to call him?"
"Yes, yes, I will call his expert number." Du Qiu was convinced, and all his doubts disappeared.
Soon, he scanned the QR code to pay and asked for the specific coordinates of the orthopedics department. Then he stepped back into the crowd and gave up his seat to others.
However, he did not leave immediately, but stood there and continued watching with interest.
It's still early, and the specialist hasn't started seeing the doctor yet. Even if he went there, he would wait in line outside. It's better to see how Xiaomei serves patients here.
Next is an old man in his sixties, who may be walking a little shaky due to illness.
The old man held a list tightly in his hand, with a confused expression on his face: "Where is this laboratory?"
"What tests are you doing?"
"I don't know very well. I only know that the appointment was this morning. Why don't you show it to me." The old man shook his head and handed the inspection form in front of the robot.
The robot's blue eyes scanned the list for a while and said, "It's a cardiac color ultrasound examination."
"Please insert your social security card."
The old man groped around for a long time, took out his social security card and inserted it.
"The data shows that you have coronary heart disease. You just had a heart stent surgery in our hospital a week ago. This echocardiogram is mainly for review and to understand the recovery situation."
Xiaomei explained patiently: "For cardiac ultrasound, you need to go to the B-ultrasound room for examination, not the laboratory department. The laboratory department mainly does hematuria examination and biochemical examination."
The old man nodded as if he understood: "Yes, my son brought me here before. Today he has something to do in the morning. I thought I have been to the hospital several times, so I might as well come alone, but I still can't find him when I arrive. When you get to a place, you have to ask people.”
"By the way, how to get to this B-ultrasound room?"
"The B-ultrasound room is behind the first floor of the outpatient clinic. I can take you there. Please follow me."
After Xiaomei said this, the wheels under the base began to rotate, turned around, and walked towards the back of the outpatient hall.
The old man was immediately overjoyed: "It's great that there is someone to lead the way. The service in this hospital is really good."
He followed closely behind and walked towards the distance.
The old man's steps were very slow, but Xiaomei seemed to be able to detect the old man's speed, walking and stopping, and stopping to wait from time to time.
In this way, the two of them walked further and further away, and their figures gradually disappeared into the crowd.
The onlookers here were all stunned. Seeing the old man and the robot walking away, some people reacted and exclaimed in surprise.
"Why are you leaving? I still have questions to ask."
"This robot is really easy to use. It can even lead the way when you see an old man. You should respect the old and love the young."
"Hey, I haven't registered yet."
"What are you doing standing there in a daze? The robots are gone. Go register at the machine next to you."
"Damn it, this machine is so inconvenient to register. I have to poke and prod at the screen to choose. I don't know which department is better to enroll in, or the robot, which talks nicely and can do things well."
"Of course, who doesn't like the treatment of the leader?"
Du Qiu couldn't help but secretly thought it was a fluke. He came early and acted quickly, so he became the first person to eat crabs.
He had seen this medical guidance robot before, but it seemed a bit dull. It asked questions in a garbled way and kept talking back and forth. It made people very irritated after listening to it for a long time, so he gave up after trying it once.
I never expected that a few months later, I would see a qualitative leap forward.
Like now, a robot that can ask and answer questions, introduce doctors, provide suggestions, automatically select departments for registration, and even proactively provide convenience to the elderly is truly intelligent.
With excitement, he followed the flow of people towards the elevator, preparing to go to the orthopedics department for treatment.
In a corner of the outpatient hall, two middle-aged men in white coats were standing in the distance, observing the situation thoughtfully.
As soon as the robot left, the patients immediately dispersed, going to register and consult. The entrance to the hall instantly became empty, leaving only a lonely service desk.
"Dean Fang, it seems that the intelligent robot is indeed very good and very popular with patients." Zhai Yongping, the head of the medical department, said with a smile.
He watched the entire process of the debut of the medical guidance robot and was very satisfied with its performance.
At the same time, the medical department is also responsible for the specific implementation of this new medical technology, and his words also mean to take credit.
Dean Fang on the side had a smile on his face and nodded repeatedly.
"Yes, it seems that our approach is feasible. Let the patients start with the guidance robot and slowly accept the existence of artificial intelligence. During this period, we will also have enough time to observe the pros and cons. When we are sure that there will be no problem, we have also accumulated a lot of experience. , it can be rolled out across the board.”
"This medical work must be carried out with caution. It is not like new drugs or equipment, which are life-saving things. Naturally, they must be applied to clinical applications immediately. However, AI is the icing on the cake for the hospital. It is relatively not so urgent, so everything It’s all about taking your time.”
Dean Fang touched his chin, quite pleased with himself. He felt that his move was indeed the right one.
Not only did it apply the latest artificial intelligence technology to the hospital, it also delivered a beautiful answer to the above.
Some relatively trivial tasks can also be fully optimized, reducing the burden on the hospital.
At least the consultation desk is less crowded, and patients who come to see a doctor at night don’t have to worry about finding someone to consult. After all, this thing is available 24 hours a day.
In this way, the hospital can also reduce some unnecessary human resources and truly give positions and establishment to medical personnel. The last and most difficult thing is that it actually improved patient satisfaction.
It can be said that it kills three birds with one stone, and it was both well-received and well-received.
Dean Fang thought happily and said to Zhai Yongping: "Yongping, I remember there should be more than one such robot. I bought at least five. Where are the others?"
Zhai Yongping was confident and put forward the plans he had already prepared.
"Fangyuan, due to the limited number this time, three units have been allocated to the outpatient department and two units have been allocated to the inpatient unit. The two outpatient units are still being debugged and should be released in the afternoon."
"In the future, at least five stations will be arranged on the first floor of the outpatient building. After all, there are many people. As for the other floors, two or three stations will be placed on each floor to handle various questions and answers from patients."
"The same goes for the inpatient department. Two units are arranged on each floor to handle consultations from some patients or family members. For some patients whose family members are not around, they can even chat with them. The main function is to provide companionship and provide patients with certain emotions. value and reduce doctor-patient friction.”
"The total cost is about 30 units, which can save a lot of manpower and material resources. Although the price is not cheap, in the long run, it is still very cost-effective overall."
Dean Fang pondered and said: "If I remember the price, one unit seems to cost 180,000, right? 30 units is not a small amount. As for the quantity, I will consider it later."
"Let's go to the inpatient department and see how the robots are doing there."
Arriving at the inpatient department, as soon as I entered, I saw the robot in the corridor, surrounded by a group of old men and women, chatting animatedly and asking questions.
The two couldn't help but smile at each other.
"Where's the other robot? Where did it go?"
Zhai Yongping searched around the first floor and was surprised when he didn't see another robot.
"Is this robot still running around? Did it go upstairs?"
He was thinking in his mind, opened the elevator, and went upstairs to look for it.
I didn't see it on the second or third floors. I didn't find another robot until I reached the fourth floor.
It turned out that it met several family members who came to visit the doctor. Since it was the first time for them to come here, they only knew the bed number and nothing else, so the robot volunteered to lead the way.
Seeing this scene, Dean Fang was completely relieved.
This robot is smart enough and can do it!
With this idea in mind, after lunch, he came to the outpatient hall alone again, ready to see how the robot was doing here.
As soon as I walked into the hall, I heard a burst of hysterical shouting.
Looking up, Dean Fang was immediately shocked.
I saw a middle-aged woman wearing a yellow down jacket, holding an iron rod in her hand, and smashed it towards the robot in front of her, making a "bang bang" sound.
The robot stood motionless, its head turning around, and it kept saying things like "Please stay calm," "I'm very sorry," "I'm sorry," "What do you need?"
The woman turned a deaf ear and continued to hit the robot's arm with left and right sticks. In just a few strokes, the robot's arm was flattened.
There was a circle of people around, all standing at a distance, watching this scene, their expressions were shocked and at a loss, and they were all silent.
Dean Fang's heart suddenly surged with anger, and he immediately took out his cell phone and dialed the police number.
As soon as the call was connected, a loud bang was heard.
The robot's round head suddenly fell off, flopping around on the ground for a few times, and then was smashed into a pile of pieces by the woman's stick.
"That's too cruel, this woman is a fucking lunatic."
"Fortunately, it's a robot. If a real person were beaten like this, the consequences would be unimaginable."
Dean Fang's palms felt wet and his heart almost jumped out of his chest. He made up his mind instantly.
“These 30 robots have been purchased!”
"For the personal safety of medical staff, I have to buy it no matter how expensive it is!"
