From the moment I walked into the Stardust After-sales Center, the first thing I felt was the "simple but not simple" design concept that Stardust Technology has always adhered to. The second was "professional". The service personnel are professional and the practical operators are also professional.
Under Chen Zifan's high pressure and salary bundle, Stardust After-Sales Center rarely encounters many brands with such poor service attitude. Even if there are one or two occasionally, it is just a personal behavior and will be dealt with immediately.
The service level is linked to salary, and the Stardust After-Sales Center has a complete management + inspection system. Which employee would have difficulty with money?
In addition to service quality, the Stardust after-sales center will also use a large screen to display all charging items. For example, a certain model has launched a new model of tempered film with better texture and durability.
Users in need will naturally add money, but the free replacement protective film is actually enough.
Official after-sales activities such as replacing sodium-lithium batteries are naturally free during the warranty period.
As we all know, every model of Stardust Technology has been designed to be waterproof since its debut. If it is a general mobile phone repair shop, due to equipment and other reasons, it will be difficult to restore the original condition as long as the phone is disassembled.
But at the Stardust After-sales Center, you don’t have to worry about this at all. How it looked when you got it will be the same when you get it back. You can wash it with the faucet as usual, take pictures in the swimming pool as usual, and use it as you like.
Even if water does get in, Stardust Technology is the least arrogant. In many cases, it is caused by the users themselves, and they will not go into details. They will replace it when it needs to be replaced, and repair it when it needs to be repaired. Why bother to argue?
On the contrary, after this set of procedures, many Stardust users have consciously "justified their losses" and accepted "small favors" from Stardust Technology, and they will also promote it more or less spontaneously.
This is how the reputation and reputation of Stardust Technology’s after-sales service have grown. Take the current sodium-lithium battery as an example. Many users first enter the after-sales center and make their appeals, and then are arranged by one-stop services.
In half an hour at most, the new sodium-lithium battery was replaced. At the same time, the fuselage was cleaned, and a new film was installed on models that can be filmed.
If you can’t stick it on, there’s nothing you can do about it…
You can’t replace the screen assembly, right?
This requires extra money~
In the Stardust community, many users who have just come out of the Stardust after-sales center are also discussing this matter:
"I just replaced the battery and it feels good!"
"No wonder people on the Internet say that Stardust Technology's after-sales service is good. After trying it, it's true."
“I think the best thing about Stardust’s after-sales service is that no matter what needs users have (provided they are normal needs), and whether they are doing paid items or not, their attitude will not be different.”
"Isn't this the most basic thing?"
"yes!"
"But I'm afraid of comparison in everything..."
"Do you know this? I was quite nervous when I first went there. Later, I went to clean my cell phone every other month and do a "full body health care". "
"It has to be your boy!"
"Ahem, are you really not going to get beaten?"
"Don't worry! No, and every time I go there is free tea and snacks on holidays..."
"The quality of the tea is not that good. I don't know what happened after drinking it. I always want to go to the toilet..."
"???"
"Let's be reasonable. Drinking too much tea makes it easier to run to the bathroom, okay?"
"Not only Stardust Technology, but also Xinghan Zhixing's after-sales service is very good. If there is any problem with the Xinghanni I purchased online, they can arrange for home inspection. However, there are too few after-sales staff now, and sometimes they cannot make appointments."
"The safety of Xinghan 001 is very important..."
"I bought a XX brand car before, and the service attitude of the Fourth Son store was very good. Later I bought a Xinghan ni mobility service and realized the service gap."
"No wonder Stardust Technology has risen so fast! I have smartphones and new energy vehicles. I have a mobile phone. Cars... Cars will not be considered for now. The shape of Xinghan 001 is a bit fiery and does not suit my style!"
"What
Will-o'-the-wisp? This is called a sense of technology! "
"right!"
Chen Zifan's initial goal of establishing Stardust Community has been achieved. He does not require Stardust Community to become a platform like a scarf, but at least it can give Stardust users a place to discuss products freely.
In fact, the rise of Stardust Technology has nothing to do with after-sales service. Some brands do not care about their own consumers, but they are still sought after by countless people.
It's just that Chen Zifan has very high requirements for Stardust Technology. He can't just sell the product and walk away. If he wants to be "high-end", it's not just the product, but also the supporting brand and service.
Along with the craze for battery replacement of Stardust mobile phones, some Xinghanni owners could not sit still and asked in the Stardust community or directly on the phone:
"What about our batteries?"
The first batch of car owners are still using older lithium batteries, but this problem... Chen Zifan said when he started promoting the battery, it is impossible to replace the battery directly after 8 years or 120,000 kilometers. It is impossible to replace the old battery, right?
There were just too many people asking, so Li Yuan even sent the marketing department to explain it using his official account:
“Owners of Xinghan ni and Polestar X cars manufactured before February 1, 2009 don’t need to worry. If they meet one of the requirements of 8 years or 120,000 kilometers, they can go to any Xinghan direct-operated store across the country to replace the battery with a new one!
The new batteries are sodium-lithium batteries calibrated by Stardust New Energy. After replacing the batteries, the battery capacity, charge and discharge rate, and durability are all improved to varying degrees.
It should be noted that car owners in different regions have different battery replacement times. Some regions need to return to the factory for work, and the longest time is about 15 days..."
As soon as the announcement came out, countless consumers finally felt relieved and continued to drive their Xinghan Ni safely. There were also more new energy vehicles on the road, and they also wanted to replace the batteries with new ones as soon as possible!
Didn’t you see that some car reviewers used the new Xinghanni to achieve a battery life of nearly 300k?
Who wouldn’t be moved after seeing this kind of improvement?
Of course, the one with the strongest momentum is the Xinghan 001. The sales of this car were not very good on the first day after the Stardust launch conference, but the media began to fully publicize it, and as soon as auto shows and test drive activities were held in various places~
The order volume of Xinghan 001 is growing at an exaggerated rate. On June 20, the order volume exceeded 1,000 units. In any year, this kind of sales is enough to become a "hot model".
It just needs a little test of time. If the subsequent sales can be maintained... Xinghan 001 will definitely be the next "national car". If nothing else, there is no problem in replacing Tesla Edamame 3!
Moreover, Tesla is still struggling abroad... Tesla's first pure electric sports car has received good feedback, but it has many minor problems. Musk is also actively trying new technologies and new product directions.
Tesla is still far behind Tesla at its peak. At the same time, Musk has also noticed China's Xinghan Zhixing. As soon as Xinghan 001 was released, he sent people to prepare nearly a hundred cars for dismantling and research.
Chen Zifan is not afraid of their research. When they really come up with the research, Stardust Technology and Xinghan Zhixing will have already replaced them with brand-new technologies and products. They can at least guarantee a lead of about 2 years, and they will not be able to catch up.
The only problem that gives Chen Zifan a headache is:
Too many people have complained about Xinghan 001 recently. It’s not that there is anything wrong with the car. On the contrary, Xinghan 001 has simply subverted their understanding of cars. They never thought that a car can do so many things.
To paraphrase what Li Yuan said in a recent public interview: Xinghan’s goal is to make cars no longer just a means of transportation!
Some shortcomings of new energy vehicles were nipped in the cradle by Chen Zifan before they were exposed. Currently, they are unable to run long distances and there are not enough charging stations. They have been repeatedly criticized. There are almost no other problems.
The reason for their complaint is that Xinghan 001 does not have as many customization options as Xinghan ni. You must know that people are seeking for differences. As the saying goes, it is difficult to go from luxury to frugality. If you are used to a unique style and don't have to worry about being investigated on the road, Xinghan ni, watch Xinghan 001 again...
Although everything is good, it just lacks a little personality! How can you show off your own personality by driving the same car as others? Since then, the number of complaints has increased.
Someone also took out the Xinghan 001 that he modified in the Haishi Phantom game and posted it under the official account, and outputted to Xinghan Zhixing:
"Such a handsome car! There are only two types of wheels? Only ten colors? It looks like ten, but in fact it is just one color with matte and glossy versions. There are only five colors. The most outrageous thing is, I can’t even choose the interior configuration and color.”
As soon as the comment came out, it immediately attracted countless likes from netizens, and many people also complained about it. Xinghan 001 only makes one version, and there are no high or low configurations. Some functions may not be available to everyone. In their opinion, It's better to come up with an entry-level version.
There is also the issue of the interior. The interior and color matching of Xinghan 001 are bundled. It is not impossible to customize it, but the waiting period for the car will become longer.
Anyone who has ever bought a car knows that the waiting period is the most difficult. Every night you dream about your own car. Who can bear to wait for two months?
Many car owners who want to buy Xinghan 001 are planning to change from Xinghan ni. They don't like Polestar X. Xinghan 001 is attractive enough and they like it very much, but it lacks some personalization elements.
Chen Zifan was speechless. As far as he knew, during the period when Xinghanni was vigorously promoting "modified cars", the original car had the best sales, accounting for more than 70% of Xinghanni's sales. What does this mean?
How can most people have time to develop their own personalities?
In other words, they want both individuality and the price of the original car. After Xinghanni cut off the personal customization service, so many people came out who needed personalization. If that's the case, then come here~
It is definitely impossible to produce high-end and low-end versions, although doing so is indeed more in line with market rules, covers a wider price range, and sales will increase a lot.
But Chen Zifan still won't come out. If he has to ask for one reason... it is that in his opinion, the current Xinghan 001 is in a "complete" state. He can't reduce the allocation to cater to the market, and he doesn't want to use this method.
Then we can only start from other aspects, but Chen Zifan will not listen to the opinions of netizens to build a car. He first notifies Li Yuan and asks them to do market research. If there is indeed a demand for this part, it will be no problem.
Stardust Technology still has no shortage of designers, and there are as many personalized customized parts as you want. Thinking about these is better than thinking about whether your wallet can handle it ~
Chen Zifan can understand it. After all, the new car has just come out. After three or five years of selling Xinghan 001, no one will bother with these things.
No matter how good the appearance is, it still comes down to driving and using the car itself. People will always change. Before picking up the car for the first time, I was so happy that I couldn't sleep. After picking up the car, I was cautious, and then became violent. Driving, all kinds of dislikes, and finally returning to my heart...
After solving this matter, Chen Zifan turned his attention to charging stations. The popularity of charging piles and charging stations in the past was relatively slow. One of the main reasons was that the charging stations were all officially contracted.
We have to cooperate with the actions of local authorities. It is normal for the efficiency to be low. And how long have new energy vehicles been available? Now we are making good progress in covering mainstream first-tier cities, and the progress is quite fast.
Originally, Chen Zifan thought that he would continue to follow this model in the future, but he soon discovered that he was wrong. The next charging station will adopt a new development model, which is very similar to the gas station ten years ago.
Individuals can also invest in building charging stations.
Of course, not everyone has the qualifications to invest, and a lot of capital is required. But from a long-term perspective, investing in charging stations, like gas stations, is a sure-profit deal. The only problem is that charging stations come every once in a while. It will be upgraded and maintained every few years.
This is not a big problem...
After all, Stardust Technology is providing technical support behind it, but it is not as profitable as a gas station and requires a relatively large space. Once the new development method is launched, the number of charging stations will definitely increase.
Rising electricity prices is also an inevitable trend. Chen Zifan estimated that if charging stations can be deployed in three
In cities covering all parts of the country within the year, electricity prices will rise to at least 0.8 to 1 yuan per kilowatt-hour, and even higher in some business districts.
Even so, the cost of using new energy vehicles is much lower than that of fuel vehicles. This is an inherent advantage, unless the electricity bill one day skyrockets...
But this is clearly unlikely.
At the same time~
After many meetings, large and small, Haicheng officials issued many announcements at once.
The first is road construction. From August to December, Haicheng will enter the second stage of road construction. Last year, main roads were built. This year, some secondary roads will be rebuilt according to the plan. The overall transportation will be more convenient.
As for viaducts, we probably have to wait a little longer. There are no viaducts or urban expressways these days, but the main reason is not that they are not used, but because we really don’t have the energy to do them...
The construction teams of Shacheng and Haicheng are still responsible for road construction. The two cities have been cooperating very closely recently. The expressway envisioned by Chen Zifan is also being planned. This is a direct expressway of nearly 300k.
And it is likely to bring surrounding cities along with it. This is a good thing for Xinghan Zhixing. Their new energy vehicles can continue to open up the market while constantly squeezing the living space of some fuel vehicles.
