When Fang Lang heard this, he smiled slightly, turned to look at the other person and said:
"What's your name? What position do you hold in the company?"
The white man seemed a little nervous, but he still managed to calm down and said:
"Good day, boss!
My name is Steele McPherson, and I'm in charge of marketing at the company. "
Fang Lang smiled slightly and continued to ask:
"Then have you thought about how to satisfy your customers?"
Steele MacPherson thought for a moment and said uncertainly:
"Strictly control product quality and provide good after-sales service."
"Yeah! That's good, what else? Don't just listen, you should also think.
We thought about it as we walked, and we will summarize it together when we return to the conference room to see if we can come up with an effective method. "
Fang Lang said as he walked, not forgetting to turn around to remind the others behind him.
Soon the group came to the conference room of the company's office building. As a routine procedure for visiting the company, the leader should usually go to the conference room to listen to the company's report.
Then, go to visit again. After the visit, return to the conference room and make a summary. Leaders express their opinions.
But Fang Lang obviously had no intention of following the procedure. After entering the conference room, he started asking directly.
"Don't be embarrassed, everyone. I'm not here to cause trouble for you. I hope that through our brainstorming this time, our products can be satisfied by all customers, so that the company can go further, and everyone's abilities can be improved." There can be a better improvement.
Therefore, I hope everyone can use their brains and brainstorm ideas. Find a sustainable path for our company. "
But even though Fang Lang said this, in fact, everyone was not familiar with Fang Lang, the boss. They only knew that the other party had another identity, that is, a rear admiral of the Brazilian Navy. This could be seen from the way the guard platoon guarded the other party when he traveled.
This kind of person usually has a decisive and decisive character. If someone makes a bad statement, everyone is not sure how they will be dealt with.
Even general manager Gianvito Blanc, who was not afraid of the boss's majesty, was confused by Fang Lang's unconventional approach and didn't know what to say for a while.
However, since the boss raised the question, it was obviously inappropriate to remain silent, so he could only bite the bullet and said:
"Boss, please rest assured that we will strictly control product quality and not let any unqualified products leave the factory."
Hearing this, Fang Lang nodded and said:
"Yeah! That's good! But how do you specifically control product quality?"
After speaking, I looked around the conference room and found that everyone was taking notes with notebooks. Then I ordered to the general manager Gianvito Blanc:
"Find two experts to take minutes of the meeting. Everyone should stop taking notes and use their own brains to think about what we are going to do!
After the meeting is over, have someone give a copy of the minutes to everyone present. "
Seeing this situation, everyone had no choice but to put down their notebooks and prepare to respond to the boss's questions at any time. This situation makes everyone feel very unsure, but they have to bite the bullet and sit here.
Soon, two young guys came in holding two notebooks and sat in the corner of the conference room.
When Fang Lang saw this, he began to ask by name politely:
"Who is in charge of production management?"
A thin middle-aged man about forty years old stood up, nodded to Fang Lang and said:
"Boss, my name is Moss Ayala, and I am responsible for production management in the company."
Fang Lang smiled and stretched out his hand to press down, gesturing for the other party to sit down.
“Sit down and talk, sit down and talk, today is a symposium, don’t be nervous, and I won’t blame you if you don’t speak well.
Mr. Ayala, General Manager Gianvito Blanc just told me that product quality must be strictly controlled to prevent any unqualified product from leaving the factory.
How do you control product quality now? Do you have any new ideas? "
Mos Ayala was a little nervous when he heard this, but fortunately the question he asked was about his own job and it was not difficult, so he explained the current quality inspection system of the factory.
Fang Lang also nodded while listening, and would take a pen to record something from time to time, which made everyone present at the meeting even more nervous. After all, the boss was really listening to their reports carefully. If there were any omissions in what he said, , there may be trouble.
I have to say that the Germans are really strict, and the factory’s product quality inspection standards are very high. The assembly line production of Ford Motors introduced by General Manager Gianvito Blanc also placed great emphasis on product standardization.
However, due to the limitations of the times, many management theories in later generations have not yet been proposed, but there are already many advanced management concepts, such as statistical process control proposed by Walter Amanda Shewhart in 1925. Theory, monitoring of production processes using applied statistical techniques.
The idea of "pre-control, prevention first, combined with prevention and inspection" was put forward, and the opportunity to find problems was transferred to the product production process afterwards.
In fact, Fang Lang has never worked on the production line, but when he was sailing in later generations, he had a lot of free time. He would be exposed to various books, and the content of short videos in later generations was also very complicated, and Fang Lang also learned a lot from them. Fragmented knowledge.
But Fang Lang knew in his heart that relying on these fragmented knowledge alone was obviously not enough.
If you really want to bring product quality to an unprecedented level, in addition to the attention of factory management, you must also have methods.
Everyone thought that Fang Lang was recording the problems in the content explained by Mos Ayala, the deputy director in charge of production management, but in fact that was not the case. He was recording some nouns mentioned in the other party's words. Used to help him recall something.
Because with the discussion just now, he vaguely seemed to have caught something fleeting, and something very important. This made his mind begin to wander away from the meeting in the factory.
As more and more professional vocabulary became available, the deep-hidden memories in Fang Lang's mind were finally activated, and a name appeared in his mind - Edwards Deming.
A great figure who transformed Japan from a declining industrial country into a world economic power is known as the pioneer of quality management.
In 1950, he proposed the strategic idea of occupying the market with lower prices and better quality for Japan's industrial revitalization. It has had a profound impact on Japan's industry, and many people still admire the quality of things produced in Japan.
But no one knows that it was the American doctor of management named Edwards Deming who brought all these changes to Japan. The "Deming Quality Award" named after Deming remains Japan's highest honor for quality management to future generations.
I don’t know if Edwards Deming has gone to Japan now, but in any case, Fang Lang will not let this genius slip away from him.
Therefore, after Mos Ayala finished talking about Mercedes-Benz's current practices and his own ideas, Fang Lang did not make too many comments, but made up his mind that no matter what method was used, Edwards must be ·Deming recruited Fangyuan Group to be responsible for the quality control of all products of the group company.
They even planned to let the other party be responsible for establishing a new quality control department directly under Fangyuan Group.
It's not that Fang Lang doesn't want the other party to be responsible for the direct management of any factory under Fangyuan Group, but that this master has always been an outsider, improving production procedures at a scientific level.
That is to summarize theory from practice, and then use theory to guide practical work.
"Well! You have done a great job and have great ideas. After you go back, you can organize a discussion with the front-line employees to see if there is anything that needs to be added.
At that time, our Fangyuan Group will hire a professional quality control expert to be responsible for product quality control of all companies in the group.
Here, what I want to tell you is, as the boss, my attitude towards product quality.
That is "Quality is life, and quality determines the future." I hope everyone can keep this sentence in mind and strictly implement it in their daily work. "
After speaking, he turned his attention to General Manager Gianvito Blanc and said:
"Look back and use this sentence as a warning slogan in multiple languages and put it in every conspicuous place in the factory. Make sure that everyone in the factory can see it every day."
Gianvito Blanc nodded quickly and replied:
"Yes, boss!"
Although Fang Lang's words still did not leave the quality management, Gianvito Blanc felt that the boss's thinking should have undergone some wonderful changes in that moment.
Even the reviews of Moss Ayala feel a bit anticlimactic. However, the boss's emphasis on product quality still surprised him.
The quality control expert mentioned by Fang Lang attracted Gianvito Blanc's great attention.
Fang Lang, who had already started thinking about how to recruit Edwards Deming, didn't have much thought anymore and continued to discuss how to control the company's product quality.
All he needs to do is convey his attitude towards product quality. The rest can be left to the more professional Edwards Deming.
"Then let's continue to discuss how to satisfy our customers. Just now, Mr. Steele McPherson proposed to strictly control product quality and provide good after-sales service.
So let us continue to discuss how to provide good after-sales service and what kind of after-sales service is good service.
I know that raising these questions suddenly may leave everyone confused for a while.
Then I will share some of my opinions here.
What is the biggest problem faced by customers during this time of world war? "
I don’t know if it was Moss Ayala’s pearls in front of me. When everyone saw that the boss really didn’t mean anything to blame, their nervousness slowly relaxed. After hearing Fang Lang’s question, they all wanted to Get the boss's attention and someone immediately starts answering.
"No parts."
"New cars are out of production."
"All the workers have gone to join the army, and there are no professional maintenance technicians."
"."
Everyone began to express their opinions, and the atmosphere gradually became lively. This made Fang Lang very happy, because this showed that everyone was starting to use their brains to participate in the discussion.
"Very good, everyone is right. Let's analyze it one by one.
First, someone mentioned that there are no parts.
This is a fact, after all, factories have been transferred to wartime status and began to produce military equipment. Therefore, new civilian vehicle parts are simply not available on the market.
Everyone can only go to the used car or second-hand market to find it.
This does bring great inconvenience to people using cars.
But now that the war is over, does this problem no longer exist? "
(End of chapter)
