Manager Yu nodded and came back in less than two minutes.
The three of them started walking around the mall. As they walked, Li Wu gave instructions to Manager Yu about what to buy here and what to put there.
For example, in the customer rest area equipped on each floor of the store, there must be a water dispenser and tea. Of course, the tea does not need to be very good, just ordinary. There are also various types of chargers, strollers, wheelchairs, toys, etc. And it's all free.
Hand sanitizer must be placed in each bathroom. The toilet paper must not only be soft and white, but also sufficient. The men's and women's bathrooms must have a male and female cleaning specialist who are responsible for cleaning the bathrooms and keeping the floors and tubs clean at all times.
In addition, it is necessary to strengthen employee training so that employees have a concept of service and abandon the previous commission rules for selling items. In May Shopping Center, employee wages can only be determined by customer reputation, which requires meticulous service from employees. Truly treat every customer like God.
If you can describe it in one sentence, it means that employees need to be attentive to the core of their service.
If customers need any help, they should be responded to in a timely manner.
There is rubbish on the ground and must be swept away immediately.
If a customer comes with a child, he or she should immediately hand over the corresponding stroller or toys.
Employees cannot recommend or encourage customers to buy. They should advise customers to buy rationally, buy in moderation, and return or exchange unconditionally if they are not satisfied.
Of course, these changes will not happen overnight, but we must strive to make all the changes qualified before June. In order to motivate employees, service assessments will be conducted every month. Employees who can meet the above requirements will have an additional monthly salary increase of 300.
If he works for another year, it is equivalent to a salary increase of 600 per month. This kind of treatment is more than double the market salary. Li Wu doesn't believe it. This can't be changed?
As for those who fail to meet the requirements, they will be dismissed immediately.
…
After Li Wu finished speaking, Du Yuan and the supervisor looked at each other. Du Yuan smiled and said: "Mr. Li, I have to say that if you can really do this, you must be the first in the country. This will not be good for business." , that makes no sense, but... if you want to maintain this kind of service for a long time, you have to invest a huge amount of human and financial resources. Can you really make money by doing this? "
Li Wu shook his head, "Don't worry about these costs. Believe me, as long as you implement the service concept I mentioned, the advantages will definitely outweigh the disadvantages. As long as you have a reputation, you will form a unique brand. With the brand effect, you are still afraid of losing business." ?
Mr. Du, regarding employee training, you must come up with the rules I just mentioned as soon as possible. The stricter the better! "
"good."
…
As soon as they separated from Du Yuan and the others, Lin Wei came over, accompanied by a girl with short hair, slender figure, and pretty good looks.
Seeing Li Wu, Lin Wei said excitedly: "Huang Han, this is Mr. Li. Mr. Li, this is what I told you yesterday, my classmate Huang Han."
Li Wu smiled politely: "Hello, Miss Huang! Welcome to May!"
Huang Han was a little cautious and curious.
"No need for interviews and assessments?"
Li Wu smiled and said: "No, since you were recommended by Lin Wei, you are naturally trustworthy. However, I still want to say one more thing. In May, character comes first and ability comes second. I hope Miss Huang will remember Keep this sentence in mind, including Lin Wei."
"Yeah, remember."
Both women nodded in agreement. This is normal. Every company recruiting employees hopes to have good character. Who wants to recruit a supercilious person or cheat on others?
After thinking about it, Li Wu said to Huang Han again:
"Also, if you don't have a place to live, you can stay at Lin Wei's place. There are many rooms anyway, and she can't even live in them all by herself."
"Okay, thank you, Mr. Li, then I'll come to work tomorrow." Huang Han said happily.
Lin Wei chuckled and said, "How's it going? I just said that Mr. Li is easy to talk to. Now you believe me!"
Li Wu touched his head, can he speak easily? It seems a little bit!
Why! There is no way, it is hard to find a general, I am really short of talents now!
…
In the evening, just as Li Wu thought, after 7 o'clock, the flow of people began to increase dramatically, all of them were young people who went out to shop at night.
During the day, Du Yuan printed Li Wu's service philosophy into mandatory rules for employees and distributed them.
Although the requirements are very strict, everyone said there is no problem because there is one item that makes everyone excited - an additional 300 monthly salary increase through service requirements.
Every employee shopping guide has a smile on their face, not to mention how enthusiastic they are.
Seeing every customer leave with a smile, a sense of pride arose in the hearts of all employees. It turns out that serving others and satisfying others will also make you feel happy!
…
In the blink of an eye, it was the end of the month, and on the night of the 30th, Li Wu asked Lin Wei:
"Have the sales data for this month been calculated?"
Lin Wei took the notebook handed over by Huang Han and reported: "We haven't calculated the detailed accounts yet, because there are still tonight's entries to be entered. Let me briefly talk about the general situation. We opened on the 18th, and as of five o'clock this afternoon , a total of 12 days of operation.”
After a pause, Lin Wei continued: "In 12 days, the shopping mall's total sales were 28.6285 million, and the gross profit was about 8 million."
It’s only been 12 days, so much profit?
"Excluding employee salary expenses, some losses and taxes, the net profit is about 5 million." Lin Wei continued.
Du Yuan thought for a while and said: "Because the sales volume increased greatly on the first day of opening, the sales volume may be a bit high. According to my estimate, the average daily turnover will be about 2 million in the future. Discounting all expenses, the daily net profit should be Around 300,000.”
"That means the monthly net profit can reach 10 million?"
Li Wu didn't take it seriously at first, but when he suddenly heard that he was making tens of millions of dollars a month, he still couldn't believe it.
Almost bought the property in Plaza de Mayo in one month?
The investment in the shopping mall is actually not too high, only more than 7 million in total.
Moreover, expenditures such as decoration are one-time, and there is no need to invest again for at least five years. In this way, not only can the cost be recovered in the first month, but there is also excess. Is this profit too exaggerated?
No wonder there are so many hypermarkets and large supermarkets in later generations. It turns out this one is really so profitable!
However, it makes sense when you think about it. May is the only one in Wenping. Both the products and services are of first-class quality, so the business is naturally very good.
At this moment, Li Wu finally tasted the sweetness of doing business!
…
If you want to say what is the most famous thing in Wenping now, it has to be Plaza de Mayo.
The four words "familiar" are the most appropriate way to describe it.
Most of what has been written in the newspapers recently is about May Shopping Mall. May has become a good place for leisure and entertainment in Wenping.
