It is now 9:40 am on 11.19. The matter was barely resolved. Here's what happened in full.
Last night, November 18th. In the evening, the author planned to check how much credit was left on his mobile phone number. He clicked on the SMS dialog box of 10086 and found three more new messages. Three pieces of news that confused the author.
10:41 am - [[Recharge Reminder] Dear customer, hello! Mobile Messenger reminds you: You paid 152.90 yuan through the business hall at 10:00 on November 18th, and the balance after payment was 152.90 yuan. "We are united to fight the epidemic. Services are uninterrupted and love is always online." China Mobile Mobile Business Hall provides you with convenient 24-hour online phone bill inquiry and recharge payment services without leaving home. 】
10:53 am - [Dear customer, hello! China Mobile reminds you: You will participate in the [New Business Direct Recharge Package Marketing Activity in the Second Half of the Year (Annual Package)] event at 10:53:52 on November 18, 2022. 1. Contract content: [Apply for Migu Video gold membership annual package, and receive 2G traffic every month]. 2. Discount description: [None]. 3. Other instructions: [None]. 4. Event end time: 10:53:53 on November 18, 2023. 5. If you apply to terminate the contract early, you must go to the mobile business hall to handle it and bear the obligation to pay compensation for breach of contract. 【China Mobile】】
10:54 am - [[Order Reminder] Dear Customer! Hello! You have successfully participated in the [EN2244_Jincheng second half of the year new business direct recharge package marketing activity (annual package)] event. After participating in this event, you will order a new business direct recharge package and receive the corresponding traffic or voice as a gift for 12 consecutive months. Thank you for your participation! To check the details of the booked business, click [
In addition to these three messages, there is also a text message sent by 10086900, Mobile Semicolon.
10:52 am - [Hello dear customer, you handled business at a China Mobile store on November 18th. Your feelings and experience are very important to us. We sincerely invite you to evaluate this service.
The text volume of four text messages is not low. The author's simple summary is - at 10:50 in the morning of November 18th, I, that is, the author himself. Without my knowledge, I went to the business hall and personally applied for the Migu annual membership service for 119 yuan.
This is bullshit. The author didn't know about this matter at all. If he hadn't suddenly remembered to look at his mobile phone last night, this matter would have passed just like that. Some people may ask, with so many text messages, wouldn’t you, the author, have clicked on them to read them?
It is clearly stated here that the author’s mobile phone, especially the mobile phone number of China Mobile, did not receive a text message pop-up reminder at all that day.
When he suddenly encountered such an outrageous thing, the author's reaction was very simple. First follow the link sent in his text message and try to cancel the business.
Then another thing happened.
The author discovered that, without any text message prompts, the author's mobile phone number was inexplicably activated with a 15 yuan 2g data package. Deductions will start from the next month.
If it hadn't been for this, the author would have been deducted fifteen dollars for no apparent reason next month. Fortunately, this can be canceled directly. The author cursed a few words and left him alone.
Then came the problem. Migu's annual membership business includes website login, China Mobile app login, intelligent customer service prompts, and manual customer service consultation. The business cannot be canceled. The customer service said that this is a business that the author himself went to the business office to handle. If he wants to cancel, he needs to go back again.
This is not pure nonsense. I want to handle it myself, why should I call to ask?
During this period, the author also asked many friends, and they all said that they had never encountered such a thing. It also feels very strange.
So the next day, at 9:19 am on November 19th, the author went to the business hall and asked the staff.
As a result, the response from the local staff was different.
[Because your mobile phone number is new this year. By default you automatically participate in this event. You will be given a free Migu Video annual membership and two gigabytes of traffic per month. 】
The phone customer service said it was business. Local staff said this was an event. And repeatedly said it was free.
At ten o'clock yesterday morning, the business office dialed 90 for the author's mobile phone number. After today, it went up to 29 again. The free issue is settled.
But is this the problem?
Admittedly, the author was very annoyed by the inexplicable detention of 29. But what is even more infuriating is that someone else used the author's identity to do something at will.
Whether it was a text message or a phone call, the customer service made it very clear. This is a business that the author himself handles.
This time, you can handle business directly in the author's name without my permission. Will there be a next time?
Place your hopes on the ethics of the business office? I think they have no ethics.
It’s free this time, but what about the deduction next time?
The text message was also written very clearly. ——5. If you apply to terminate the contract early, you must go to the mobile business hall to handle it and bear the obligation to pay compensation for breach of contract.
Without the author's knowledge, a contract was signed in the author's name. The author has no idea about the contents of this contract. Once a breach of contract occurs, the author will be required to pay liquidated damages. The staff said this was just a free event. hehe.
The author really doesn't need it. The author of Migu video has never even heard of it, let alone using it. What is the use of this membership? Two gigabytes of traffic per month. The author’s other China Unicom card is an unlimited traffic package.
The author then asked the sales office staff why they didn't call me first for this kind of thing. It was done to me directly without my permission.
The staff didn't talk.
hehe.
The author also knows part of the twists and turns here.
The reason is also very simple.
The business office has performance indicators. They arranged this package for me, which counts as their performance.
The author understands it, but cannot accept it.
Why don't you call me ahead of time and ask?
The author must go there himself. If you ask, make it clear on the phone. The author also knows what is going on.
What is it now, get on the bus first and pay the ticket later.
What hooliganism.
The final solution to the matter was that the business hall paid a supplement of 29 yuan, which was regarded as free participation in this event. It also promises that this annual membership will be automatically canceled when it expires and will not be renewed. Then the author changed the password of this mobile phone number.
It is also because the author does not understand the law and has no lawyer friends. This behavior is definitely illegal. But the author really doesn’t understand how to handle the appeal.
As long as you change to someone who knows the business, or even someone with a tough and sincere personality. This will never happen.
After leaving the business hall, I wrote this article. Only emotion and helplessness remain.
The mobile phone number set up by the author is not for data traffic and not for making calls. All you need is a mobile phone number that belongs here. Because the author’s China Unicom account was created when he was in school, and his place of ownership is not here. Sometimes the itinerary card cannot be refreshed. Very inconvenient. So I got a local mobile phone number. The monthly rent is also the cheapest at 9 yuan. Because there is really no need for him.
When the phone bill in this account is deducted, the author will cancel the mobile phone number. Apply for another China Unicom mobile phone card. Before this, the author had the same feelings about the three major mobile phone operators. There is no good or bad. There is no saying which one is better and which one is not. Just to see which business store is closest to my home.
Now, haha.
