Taking advantage of her daughter-in-law's absence, the old lady spoke more casually and couldn't help complaining: "My son is away on a business trip, and I usually take care of my daughter-in-law. How can I eat spicy food when I'm pregnant?" Once I eat it bad, how can I explain it to my son?"
The old lady was very caring towards her daughter-in-law, and she even looked proud when she mentioned her daughter-in-law's pregnancy.
Fu Yu sighed, her mother-in-law is a good mother-in-law, she is my wife here.
The husband was on a business trip, and the mother-in-law came to help take care of the pregnant daughter-in-law. This year, she invited her daughter and the whole family to go out for dinner, but the pregnant daughter-in-law took the opportunity to date a male mistress.
Now there is a problem with two tables with the same seats. It should be that the female customer remembered the wrong box number when ordering the meal, or the female customer did not remember the box number correctly, causing the two groups to sit in the wrong seats.
This should be the result!
Wang Yuxuan glanced at Fu Yu: "Let's calm down the person first. The customer who ordered the meal probably doesn't know about this yet. It will be too late to communicate with him by then."
Fu Yu nodded and said 'hmm'.
I was going to have a good discussion with my mother-in-law about how to solve the problem.
But how to communicate?
The two people in this box are the female customer's mother-in-law and sister-in-law. To the female customer, these two people are clearly the ones who need to be concealed.
What would happen if the other party knew that the female customer had cheated on her during marriage and now made an appointment with her young boyfriend to have dinner at the same restaurant? Will there be a commotion directly in the store?
By then, there were fights and calls to the police, and the situation became serious. Both tables did not pay the bill, and it would also affect the mood of other customers.
Now is the peak period for dining in the restaurant. If such a commotion occurs, the store will suffer huge losses.
These are all very possible things.
However, if this matter is to be resolved reasonably, the seats at the two tables must be exchanged.
Now that the dishes are on the table, no matter whether the customer tastes them or not, it is impossible to change the dishes directly.
After all, if it is delayed for such a long time, the taste of the dishes will also be affected.
But if you cook it again, you will need to wait for a long time, and the order for two tables will become four tables, which will double the price!
If the female customer is willing to bear the loss, everything will be easy to handle, but I'm afraid the other party won't.
This kind of thing is still difficult for a waiter to handle!
Otherwise, during the internship in the store, both the kitchen staff and the service staff in the front office need to be trained on service standards!
Wang Yuxuan lowered his head and glanced at the electronic ordering machine. In just a short time, three more customers in the store had ordered their meals and were waiting to be seated, including the box she was responsible for.
Wang Yuxuan quickly contacted someone to help him receive him, and then glanced at Fu Yu: "Fu Chu, hurry up!"
Fu Yu gritted his teeth and turned to look at his mother-in-law, who was dissatisfied and complaining.
He listened to the other party talking endlessly about how valuable pregnant women were and how bad the service in the store was, and suddenly thought of a way.
Thinking of this, Fu Yu hurriedly said to his mother-in-law: "Three dishes and one soup have been served now. Do you plan to change the dishes? Or add or delete dishes?"
The mother-in-law shook her head: "No, these dishes were ordered by my daughter-in-law. She loves to eat them. Chef, since you made the wrong dish, shouldn't you make a new one to compensate us?"
"We came here to dine because my daughter-in-law wanted to eat your food. She said it tasted good. But after coming for so long, she still didn't get a bite of the food. Can't you be responsible for this?"
"Now that the dishes have been cooked wrong, I won't argue with you. I just ask that we make another table of the same noodles without adding chili pepper. If my daughter-in-law is not pregnant, a little chili pepper is okay. We can't I can eat it, but now I can’t. I don’t want to make things difficult for you. Let’s understand each other.”
Fu Yu looked at this kind-hearted mother-in-law and couldn't help but sigh.
Auntie, I can understand your painstaking efforts, but it's really not certain whether people care about you or not!
Thinking of this, Fu Yu explained: "Half of your dishes have been served. I can cook the remaining dishes without adding pepper according to your requirements. For these dishes on the table, we will definitely come up with a solution that satisfies you.”
"Your daughter-in-law is pregnant now. I will go back to the kitchen right away to cook and try to serve you food as soon as possible. Is that okay?"
The mother-in-law frowned at first, feeling that it was as if nothing had been said and nothing had been solved.
However, when the daughter-in-law was mentioned, the mother-in-law was immediately shaken. Anyway, the chef had already come over and said that he would give them a reasonable solution, so that would be fine.
Nothing makes the daughter-in-law hurry up and get her meals. Now is the meal time. What if the meal is delayed and the child in the belly is starved?
The mother-in-law nodded quickly: "Okay, you cooks should hurry up and serve the food first!"
At this time, the sister-in-law suddenly said: "Chef, you guys got the wrong box, right? When I ordered the meal before, I saw with my own eyes that the orderer specifically added a note, but the waiter just now said that there was no note on the order form. , if this is the case, then either your ordering machine is malfunctioning, or it is the wrong box."
These words suddenly stunned the mother-in-law next to her.
Fu Yu shook his head: "Probably not. After all, the orders for the entire table are exactly the same. That's too much of a coincidence."
The mother-in-law obviously didn't take it to heart, and urged: "Chef, you cooks should hurry up and serve the food. No matter what, let my daughter-in-law eat first before talking about anything else."
Fu Yu agreed and walked out.
The communication just now managed to appease the customer.
The suggestions given by Fu Yu can be regarded as protecting the rights and interests of customers to the greatest extent.
All dishes that were not cooked were replaced with side dishes. After the three dishes were cooked, the female customer here also understood the situation.
At that time, we will further communicate the solution to the matter.
The chef is responsible for cooking. As long as the order is OK, he has no responsibility at all.
As for whether the female customer remembered the wrong box number when ordering, or whether she sent someone to the wrong place when ordering, that is her own business.
Wait for her to come back later and solve it on your own.
As a chef, that's not his concern.
Zhao Meng was a little curious when he saw Fu Yu coming back so soon.
"Has it been dealt with?"
Fu Yu nodded: "Well, it's taken care of."
Zhao Meng was stunned for a moment: "Didn't you say that the wrong dish was served? Are you really planning to make a new table?"
Fu Yu briefly explained what happened: "Let's cook the remaining three dishes first, and wait for the female customer to come back later. Chef Zhao, do you think it's okay for me to handle it this way?"
After Zhao Meng heard this, he couldn't help but raised his head and glanced at Fu Yu: "Okay, boy, this is a good trick. It obviously doesn't solve anything, but it can still comfort people. It's very reliable!"
"Actually, the most troublesome thing about things like this is that the waiter has to make adjustments. Otherwise, the staff in the front office will be very mobile. Sometimes communicating with customers and solving problems is more tiring than being busy at work!"
Fu Yu deeply agrees with this. Isn't the chargeback incident some time ago a clear example?
After the customer finished ordering and all the orders were placed, he temporarily mentioned that vinegar was not allowed on one dish, but the ordering clerk verbally explained this to the chef.
When the food was actually served, the customers felt that there was no vinegar and the taste was not authentic, so they ordered the food to be withdrawn no matter what.
In the end, it was the orderer who paid the order.
Sun Qingning stood nearby and shook his spoon, listening from beginning to end. Hearing the words, he couldn't help but praise: "Fu Chu, you are really amazing. This ability to deal with customers is not something ordinary people can have. Where can I practice it?" of?"
Fu Yu thought of Zhang Zhen, the slick music restaurant chef, and Liu Yunong, her master. She was the best at dealing with such complex ethical relationship issues. She should have been taught by them, right?
After all, we always stay together, which can be regarded as teaching by words and deeds!
Fu Yu continued to cook and take orders, and prepared the remaining three dishes of 205 without adding chili pepper as required.
The cooking work is in full swing.
As long as the chef starts to take charge of the kitchen, the speed of serving food will naturally increase.
In box 205, the mother-in-law and sister-in-law were sitting there, waiting impatiently, but the female customer did not come back.
She was obviously pregnant, but she refused to let two people accompany her when she went to the bathroom.
The mother-in-law waited for a while, worried, and made a special call.
Her daughter-in-law just said that she happened to meet an acquaintance and chatted with them for a while.
The mother-in-law felt relieved after hearing that she was fine and just met a friend.
About half an hour later, the waiter started to serve the dishes again. This time, there was really no chili pepper in the dishes. However, although there were no chili peppers for decoration, the dishes looked particularly delicious, making people very appetizing just by looking at them.
After the waiter served the dishes, he specifically said: "The kitchen just said that you can serve the dishes first, and other dishes will be delivered soon."
The mother-in-law nodded with satisfaction.
The sister-in-law asked further: "What about the three dishes that have been served, did the chef say?"
The waiter shook his head: "The kitchen is busy cooking now. When the remaining dishes are finished, they will help with it. Don't worry, the person who came just now is the chef of our store, and his cooking skills are very good. , the dishes are also delicious, you will know after you try them later."
The mother and daughter just waited in a daze for the food to be served. Because the pregnant woman hadn't come back yet, no one used their chopsticks and waited patiently.
In fact, the specific solution to this matter is nothing more than communicating with the female customer.
First confirm which side the problem is, and then deal with it according to the problem.
However, the female customer is not here now, so we can only wait for someone to come back.
A special incident made the atmosphere in the whole store become gossipy.
The waiter from the front hall came to the kitchen and asked Fu Yu curiously: "Chef Fu, I heard that Yu Xuan received a cheating female customer? Are her mother-in-law and sister-in-law also dining in the store?"
Before Fu Yu could say anything, Sun Qingning said next to him: "Why, have you heard about it too? Not only her mother-in-law and sister-in-law are here, but also the pretty boy she cheated on!"
The waiter sighed: "Hey, you said she is not afraid of her family knowing. What if she bumps into her?"
Wang Meng, who was in charge of box service with Wang Yuxuan, walked in at this time. Hearing their conversation, he couldn't help but said: "You don't see much here. Before I came to Qianlima, I worked in a small restaurant, and then I became a I quickly changed homes within half a year."
The waiter asked curiously: "Why?"
Wang Meng said with a smile: "The smaller the shop, the more troubles there are. The husband took Xiaoqing'er to the shop to eat, and the wife brought people to beat them up and smashed the shop. There were also middle school students who came to eat, and they were beaten. Parents just happen to meet each other, and you have seen so many things like scolding and kicking, you will question life, what is the purpose of getting married and having children."
When the waiter heard this, he couldn't help but shuddered and nodded: "Indeed!"
After working in the ordering area for a long time, I always feel that the customers are searching and want to spend a lot of money and place orders quickly.
After working in the dining area for a long time, I always feel that life is full of different things and life is not easy, and I often doubt life.
same
After staying in the kitchen for a long time, all kinds of gossip news emerge in endlessly. The most common ones are about family ethics, such as the extramarital affair I encountered today.
People are like this. Because of the working environment, they are always exposed to all kinds of people and things.
In fact, this is all a psychological illusion.
Because the type of customers you have seen and experienced may account for very few of the total. It is just that the information about your position is relatively concentrated, so this illusion occurs.
Now is the peak time for serving meals. Wang Meng came to the kitchen to get tea bags for soaking jujube water. After taking the things, he didn't dare to stay longer and hurried back.
As soon as Wang Meng walked to the door of the kitchen, he met the orderer who hurried over to deliver the order.
The two of them greeted each other and when they passed each other, Wang Meng heard the orderer yelling towards the kitchen counter: "Chef Zhao, Chef Fu, 202, 203, 204, 206, these four extra dishes!"
Wang Meng couldn't help but pause in his steps.
Why! Isn't this the box that I am responsible for?
She and Wang Yuxuan were jointly responsible for boxes 202-206.
Now, the four private rooms are adding dishes at the same time. She remembers that at that time, these tables all had large banquet orders!
Fu Yu was stunned when he heard what the orderer said, and asked in surprise: "Do these four private rooms add dishes at the same time?"
Wang Meng was not in a hurry to leave. He turned around and looked at the orderer as well.
The ordering clerk said with a smile: "Yes, it turns out that these four private rooms were all booked by the same customer. They were her and her boyfriend's family members and friends. The marriage proposal ceremony was held directly in our store tonight, and the man was moved to tears. Got it!"
Fu Yu was stunned. What happened today?
Family ethics day?
How come this is all happening?
But this time it is a happy event. The woman proposes to the man?
This girl is so brave!
(End of chapter)
