While busy preparing dishes, Fu Yu made two plates of fried dumplings from the dumplings he had set aside in the morning.
The back kitchen is busy preparing dishes, and the front hall is also not idle.
The waiters at the front desk, Xiaohui and Jiang Mo, are on the morning shift. At this time, one is busy handling customer order calls, and the other is sorting out today's takeout orders.
Fu Yu carried the plate over. When Jiang Mo saw this, he quickly mouthed a hint: Xiaoqing went to the ordering area.
Fu Yu nodded, put down the plate, and went to the ordering area to find Liu Yuqing.
Liu Yuqing stayed up too late yesterday and didn't eat in the morning. When she heard that Fu Yu had made fried buns, Le Diandian hurriedly followed him back to the front desk.
Today is the New Year's Eve, and people are in a rather anxious mood. After all, they can officially take a holiday and reunite with their families in the evening. They just look forward to getting everything ready quickly and having a smooth New Year's Eve dinner in the evening.
In addition, we have to take time to visit various houses during the day to pay New Year greetings. Time is very precious and cannot be wasted.
It is precisely because of this that once something cannot be resolved in time, some verbal disputes will easily arise.
Fu Yu and Liu Yuqing had just come from the ordering area and saw the commotion at the front desk!
A middle-aged couple was pointing at the waiter at the front desk and yelling!
Liu Yuqing's expression changed when she saw this, and she hurried forward at a trot.
Fu Yu reacted faster, grabbed her, stood in front of her, and reached the front desk first.
The waiter was standing at the front desk with a worried expression on her face, while the middle-aged couple were pointing at her and scolding her in unison!
"The purpose of a hotel is to welcome guests and do business. If we want to come over for a meal, you should welcome us!"
"And the dishes we are going to order are enough for you to serve three or four tables at ordinary times!"
"Why can't we make arrangements? We are old customers of your store and we often come here to eat. If you don't believe me, check it out. Was it last year? Or the year before? I even applied for your store's VIP discount card!"
"VIPs should have special treatment. How can we differentiate between us and ordinary customers?"
The waiter's face turned red. Although she had worked at the front desk for such a long time, being pointed at her nose and scolded by a customer like this still made her very stressed.
And as the customers shouted loudly, people started to watch one after another.
Today is New Year's Eve, everyone hopes for a good omen, but I got scolded this morning, and no one else would be happy.
The waiter's face darkened after being scolded by the two men. He tried to maintain a decent tone and persuaded: "The reservations for the New Year's Eve dinner are really full. Our store takes orders in the order of customers' orders. Now in the store Customers have already placed orders at all locations. I can understand your desire to make reservations, but there are really no seats left, and there is nothing I can do to help with this matter."
"Now we can only wait and see if any customers will cancel their orders temporarily. If there is a place, I will contact you in time."
The middle-aged couple obviously did not expect that the waiter at the front desk would not be accommodating at all. While they were anxious, the anger on their faces deepened.
The two looked at each other. The middle-aged woman looked gloomy and pointed at the waiter in the air: "You want me to wait? Then if there are still no other customers to cancel their orders at night, I will not eat the New Year's Eve dinner here." chant?"
The middle-aged woman became angrier and angrily accused: "You told me a lot of nonsense, but you didn't solve the key problem for me at all! I want to ask you now, can you arrange a reservation for the New Year's Eve dinner for me? table!"
"Yes or no? Just answer directly! Do you think everyone is as free as you?"
The waiter's expression changed!
Why am I so idle? Ever since I arrived at work in the morning, the phone call has not stopped!
You want to make a reservation for New Year’s Eve dinner, but you didn’t know how to contact us in advance. Now that you don’t have a seat, who are you going to get angry with?
Just say what you say, why make personal attacks?
If you have the ability, you can find connections on your own!
There is no room in the store, so even if you curse, there is no way to solve it!
The waiter was very angry at the couple's attitude!
Especially when I think of how yesterday Gao Wenjing specially called everyone in the front hall for a meeting, giving repeated orders that they must stand up for the last shift before the year. If any accident occurs, they will be severely punished.
Thinking of this, the waiter suddenly felt more and more aggrieved.
She really wants to work hard and serve well, but the problem is that the customers are unreasonable!
Jiang Mo, who also worked at the front desk, quietly pulled the waiter's hand under the table to signal her to stop arguing.
The waiter also knows that if he really gets into a fight with a customer, no matter whether he takes care of it or not, he will suffer the consequences in the end.
So he nodded and let the customers scold him without saying anything back.
There is no point arguing with such an unreasonable customer!
But unexpectedly, her silent attitude completely angered the middle-aged couple.
At this time, Fu Yu was already approaching and asked quickly: "What's going on?"
Jiang Mo's eyes lit up when he saw Fu Yu, and he complained without thinking: "Fu Chef, they didn't book the New Year's Eve dinner in advance, and now they want the restaurant to make room for them, but all the tables have been booked. Yes. Xiaohui explained to them, but they refused to listen!"
When the middle-aged woman heard what Jiang Mo said, her eyes widened immediately: "What do you mean, you've already explained it and we don't want to listen? Isn't your restaurant open just to welcome guests? I want to dine in the restaurant now, why don't you? Reception? I can’t believe that such a big store doesn’t even have a place!”
"Don't you just open a restaurant to make money? As I said just now, I can order the most expensive table in your restaurant. I am willing to spend money, so why can't I reserve a table?"
Jiang Mo sneered and said disapprovingly: "As of now, not only the private rooms in our restaurant, but also the dining seats in the lobby have been reserved."
"And our store reservations are not based on the price of the seats, but based on the time when customers place orders."
This is not a deliberate boast, but a fact.
After all, Qianlima is a century-old restaurant and a restaurant with a very good reputation in Bei'an. Business is very prosperous during normal times, but now that the New Year is approaching, it is even harder to get a table.
As early as half a month ago, the store's New Year's Eve dinner reservations were already overwhelming.
Like the waiter said before, maybe we can wait and see if any customers who have already placed orders will temporarily cancel their orders.
But these words are just to ease the customer's mood and try to comfort him.
In fact, the possibility of order cancellation is extremely low.
Because when making reservations for the New Year's Eve dinner, you must first pay a certain percentage of deposit and order the dishes. After all, the kitchen needs to purchase the goods in advance and prepare the ingredients.
Therefore, under normal circumstances, even if the customer's itinerary changes temporarily, the deposit is not required at most. For example, if a customer calls specifically to communicate about a refund, they will often be notified two or three days in advance.
When the middle-aged woman heard what Jiang Mo said, she immediately became more and more annoyed: "Why don't you find a way to arrange it if you don't have a seat? Add a table temporarily, or communicate with other customers. If you have time, see if you can change the arrangement. Let’s set up a table!”
"Even if you go to a restaurant to have New Year's Eve dinner, you can't occupy the table and eat until the New Year's Eve is over, right?"
"How do you hire people in your store? They are so rigid-minded and don't know how to adapt at all! If you lose this order from me, how much less commission will you earn? Don't you think it will be counted?"
"Besides, I am an old customer of your store and I come here often to make purchases. Losing a high-spending customer like me is a loss for your store. Can you bear this responsibility then?"
The middle-aged woman became more and more outrageous as she spoke.
Fu Yu wasn't angry at first, but when he heard the middle-aged woman scolding Jiang Mo so unreasonably, he suddenly became a little annoyed.
You are so rich and powerful, why are you embarrassing an ordinary front desk staff here?
If you have the ability, spend your own money to find connections!
He also said that he is a regular customer. Since he often dines at the store, why?
Not sure if there are reserved rooms in the store?
If you were really capable, you could contact the hotel management and directly arrange to have New Year's Eve dinner in a reserved box?
Fu Yu couldn't help but said: "Xiao Jiang, please send the newly added takeout order to the kitchen. After two o'clock today, all takeout orders will be stopped."
Jiang Mo nodded: "I understand."
Fu Yu added, "Xiaohui, the kitchen is going to clear out the inventory tonight. Except for the pre-ordered dishes, we are not going to replenish the goods. Therefore, we will no longer accept any private orders except for customers who made pre-orders."
Xiaohui was immediately relieved and responded quickly: "Okay, Fu Chu."
When the middle-aged couple saw this, they immediately felt that they had been humiliated. The middle-aged man, who had been silent all this time, couldn't help but glare at Fu Yu: "No, what do you mean? What do you mean I won't take orders from now on? Are you?" Are you targeting us?"
"Okay, you guys are really good!"
"This is the first time in my life that I have seen someone opening a store to do business and driving customers away!"
"What kind of service attitude do you have? I want to complain to you! Where is the leader of your store? I want to see your manager!"
What these two people said made Fu Yu a little stunned!
Crack!
Are these two idiots?
What's wrong with not understanding what people are saying?
There is no space left in the store. Is this difficult to understand?
You also complained to the manager. If you have the ability, let the manager speak and arrange you into a reserved box. It is considered your ability!
Fu Yu glanced at the middle-aged couple indifferently: "Please don't yell in the store. Losing your temper will not solve the problem. Our store does have reservations for New Year's Eve dinner, but all the seats have been booked now. , so the only solution now is to wait and see if other customers will cancel their orders, but this is unlikely."
"So, I suggest you go somewhere else and think of a solution."
"This matter does not involve deliberate embarrassment, but it is what it is. Without a position, we cannot solve it."
The middle-aged man looked at Fu Yu and glared fiercely!
"It's not very likely, why are you still asking us to wait? Why are you so worried?"
Fu Yu almost laughed out loud. He was too lazy to talk to these two people anymore and said in a deep voice: "The current situation is that all the seats have been booked. If you are willing to wait, you can pay a deposit. If you don't want to wait, you can pay a deposit." , you can also take advantage of the fact that it’s still early to see if other hotels still have seats.”
"Other than that, there is no other solution."
When the middle-aged couple heard this, their expressions changed.
Although I was still very angry and unwilling, I also knew that this was the fact.
They had long wanted to come over to make reservations for the New Year's Eve dinner, but it turned out that there were too many things to do before, and it was delayed because of procrastination.
I finally found time to rush here this morning, but I didn't expect that all the tables at Chollima had been booked.
It's about to have dinner in the evening, but now we haven't even decided on a place. Whoever it is will have to worry about it.
Knowing that it was almost impossible to book a table at Chollima today, the couple couldn't help but look more and more ugly, and they stopped arguing and quarreling. They frowned and thought about countermeasures.
At this time, several waiters who came after hearing the sound saw that the matter was resolved, so they stopped coming forward and watched the activities here from a distance.
There really is something for everyone!
Is it great to be rich?
Even in restaurants, you can’t get food just by having money. Everything must be done on a first-come, first-served basis!
Fu Yu saw that the couple stopped shouting, so he winked at Liu Yuqing and led people to the kitchen.
Liu Yuqing was holding the fried buns and couldn't help but sneered: "Working in a store is really informative, you can meet all kinds of people!"
Fu Yu nodded, that was indeed the case.
There are not a few people who bully others unreasonably. They will get things done calmly when they meet someone who is smarter, but these people who show off their teeth and claws like to bluff.
It costs 18,000 yuan to order the most expensive table at Chollima.
Whether he is considered particularly wealthy or not is a different matter.
However, based on this quality alone, he shouldn't be particularly bad.
After all, the real rich people tend to be more humble and low-key.
Only rich people who have been poor for a long time but suddenly become rich, or have no real background, would show off like this everywhere.
However, no matter which one it is, this kind of bluffing, regardless of whether it is real money or fake money, is really bad.
Before Fu Yu and Liu Yuqing had gone far, they heard another middle-aged woman's scolding voice coming from behind.
All of a sudden, Fu Yu was also on fire!
"Pay a deposit? Why should we pay a deposit? Do you have a place!"
"Don't try to deceive people with your words. Who doesn't understand? At this time, by the time we rush to the next house, it will be almost noon. If you don't just want to dine at your house, why don't you come all the way here? ?」
"Anyway, you have to find a way for us today, otherwise, we really won't leave!"
...
Obviously, the middle-aged couple was completely annoyed.
Without thinking, Fu Yu turned around and went back to the front desk. When he saw Xiaohui's aggrieved eyes were red, he immediately interrupted the middle-aged couple's scolding: "I have made it clear to you that there is no place in the store. You are just forcing others to do something difficult." . If you really don’t want to leave, that’s fine, then please go to the waiting area and wait. Of course, you can also choose to complain. Do you need me to tell you the manager’s phone number?”
The middle-aged woman saw Fu Yu and said sarcastically: "Humph, who doesn't know that you are all in the same group?"
Fu Yu was stunned for a moment, ha!
This thing is really interesting, it has become a forced purchase and sale!
