After listening to the middle-aged woman's complaint, Pang Bowen quickly captured the key points in her words.
"You said, the one you want to buy is called noodle fruit? But the one sold in our store is called milk date. Is it because they are not the same thing in the first place, so you think the taste is different?"
When the middle-aged woman heard this, she immediately became angry again, her face darkened, and she said coldly: "When I bought it, I specifically asked the waiter if this is a popular noodle fruit on the Internet. She said yes, I I just bought it!”
The middle-aged woman became angry when she mentioned this matter.
Her children are now in high school. When they saw some of their classmates eating this noodle fruit and jujube, they wanted to eat it too.
"The Beauty of the Sun and the Moon"
There happened to be a cake shop near my home. It was a time-honored brand with a good brand name and good business, so the middle-aged woman came here specifically to buy a copy.
Because I have never eaten or seen it, I asked the waiter specifically when I bought it.
After confirming that this thing was called noodle fruit, I bought it.
When she took it back, her daughter opened it expectantly and said it was different. It looked completely different.
After tasting it, they said the taste was different. The one their classmates ate had no jujube skin at all.
A small jar of this stuff costs more than 20 dollars, and there are only a few pills in it.
The middle-aged woman was worried about money, so she went to the store and asked for a return.
After saying that, for fear that the owner of the dessert shop wouldn't believe it, the middle-aged woman turned around and quickly found a waiter who had just placed the desserts.
"That's what she said at that time, this is a fruit!"
The waiter was about to return the used plates to the baking area. As he walked this way, he heard the middle-aged woman's accusation.
She hurriedly took two steps over and wanted to defend herself, but was stopped by Pang Bowen's look.
In this case, any explanation will be seen as sophistry in the eyes of customers, which will not only fail to solve the problem, but will easily cause disputes.
Pang Bowen is an experienced and good boss.
Therefore, I can put myself in the shoes of both the customer and the store clerk and look at the problem from both sides.
Something happened suddenly in the store this year, and everyone was in a panic.
When Pang Bowen took people to the hospital, two waiters also came to the store to help with errands.
When customers come to buy desserts, it is estimated that manpower is in short supply.
The waiter who stayed in the store made a mistake while he was busy. He didn't hear the customer's inquiry clearly and answered it directly.
As a result, after customers shop, they find that the products they bought are completely different from what they want.
Returning it now is excusable.
Pang Bowen does not think that a portion of milk dates worth 28 yuan is more important than a long-term and stable customer base.
And even if there is not a long-term stable customer base, as long as the customers come into the store to make purchases, they deserve the most satisfactory service.
This is to gain reputation for your own store.
Who can guarantee that when this customer casually mentions the dessert shop in the future, a compliment will bring a new customer source to the store?
Things are unpredictable.
Pang Bowen nodded to the middle-aged woman, expressing his approval of her words.
Then, he said very apologetically: "This matter is indeed our fault. We did not understand your needs clearly. So, you can keep this milk jujube. As for the previous consumption, our store will refund you in full." "
After saying that, he specially added: "The milk dates in our store also taste very good. You can try it. If you like it, you are welcome to come back and buy more next time."
When the middle-aged woman heard that she could get her money back, her face immediately softened a lot, and her tone became gentler when she spoke: "I don't mean to embarrass you, the main reason is that I don't feel happy spending the money. My children really want to try it. Mian Guo, because I heard that your desserts taste very good and have a wide range of varieties, I came here specially."
Pang Bowen had settled the matter and was ready to leave with a few polite words, but when he heard the middle-aged woman's words, he couldn't help but become interested.
As a businessman, Pang Bowen has great vision and foresight when it comes to desserts.
He usually goes online and visits food forums to see what new hot-selling desserts have been launched elsewhere, or what news there is about old-fashioned and unique new products.
If you want to maintain the popularity of a dessert shop, in addition to ensuring that there are several classic desserts in the shop, you must also update the types of desserts from time to time.
Only by advancing with the times can we better cater to customers' needs and changing tastes.
The middle-aged woman said before that what she wanted to buy was a dessert that was very popular online recently, called noodle fruit.
Face fruit?
Pang Bowen was sure that he had never heard of this kind of dessert.
And if it sells well online, it means it has been popular for a while.
This period of time coincides with the peak sales period in the store.
Pang Bowen is busy dealing with a large number of orders and sales problems every day, and he really doesn't pay much attention to recent dessert trends.
"What kind of dessert are you talking about?"
Pang Bowen said, taking a store discount card from the cashier.
With this card, on membership days every month, you can enjoy discounts at the store that are even more favorable than those of members. In addition, you can also receive trial quotas for some of the store's new desserts.
Eaters have short mouths, and takers have short hands.
The middle-aged woman got her refund, got a can of jujubes for nothing, and now she got a discount card.
When faced with inquiries from the dessert shop owner, his attitude completely softened.
The middle-aged woman explained carefully: "My daughter said it is called Mianguo Jujube. It is very popular in their school. Some classmates bought it online and came back to taste it. They said it was very delicious. I just thought about buying it online and shipping it for several days. , it must have preservatives, it’s not fresh enough, and it’s not good for your health to eat. That’s why I came here to try to find it.”
"I've never seen what this jujube looks like, so I thought about asking to make sure it was this thing, so I bought it back. Who knows, my daughter said she bought it wrong as soon as she saw it."
"At that time, I was just taking a chance. Anyway, they were all made of jujube desserts. If the taste was the same, I took it apart and let her try one. But my daughter said the taste was different. The noodle fruit and jujube didn't. It’s made from jujube skin and tastes very sweet.”
As she spoke, the middle-aged woman specifically said: "My daughter has not liked eating jujubes since she was a child. She dislikes the skin of jujubes scratching her throat. As a result, the jujubes she eats are very tasty. Don't they say eating jujubes nourishes the blood? , She is nervous about studying these days, and I originally thought that if you sell it here, I would buy her a can every now and then and treat it as a nutritional supplement."
Being a parent is also hard work.
In terms of study, the family can't help much. They can only find ways to provide the best protection for the children in terms of food, clothing, housing and transportation.
