Peak season is no joke.
The business in the store seems to be getting more and more prosperous.
There are many customers entering the restaurant to dine, and various emergencies occur frequently.
Since the store adjusted its personnel position management, Gao Wenjing has two more team leaders under his command. In the name of foreman, Gao Wenjing has actually begun to take on the responsibilities of front office manager little by little.
As your position becomes higher and your authority becomes greater, your responsibilities will become heavier and heavier.
There were complaints from customers in the front dining area about the bad attitude of the waiters.
Gao Wenjing heard the news and hurried over from the third floor.
After understanding the whole story, it turned out that the waiter accidentally spilled the drink bottle on the table while serving the food. The customer refused to let go and insulted the waiter mercilessly.
He was thumping his chest, as if the waiter spilled not a bottle of drink, but overturned the entire table.
Hearing that the foreman was coming, the customer immediately became even more angry, yelling in front of Gao Wenjing, nitpicking and belittling the waiter who made an accidental mistake.
Gao Wenjing had a decent smile on his face. No matter how angry the customer was or how unpleasant his words were, he would always persuade him gently. After the customer had finished speaking and was waiting for a reply, he very skillfully stretched out his hand to support the customer. Ask the customer to sit down, while he stands submissively next to him, bending slightly.
This allows the other party to lower their focus and avoid standing to communicate with the other party.
According to psychological research, a person's emotional level is directly proportional to the height of the body's center of gravity. The higher the center of gravity, the easier it is to have high emotions. Therefore, the first thing is to let the other party sit down and wait for the other party to calm down before communicating.
Things have proven that the service experience accumulated over the years is not in vain.
After the customer sat down, he felt much calmer.
Gao Wenjing then began to comfort the other party softly, listened carefully to what the other party had to say, and paid attention to giving feedback.
After the customer's mood calmed down a little, he took the waiter to apologize, and after compensating for the spilled drink, he also gave two extra vouchers.
At least the customer was appeased.
Finally able to escape here, Gao Wenjing took the waiter who caused the trouble to a corner where there was no one around.
After all, Potian was one of his own. Seeing the waiter's eyes turning red after being scolded by the customers, looking pitiful and wronged, he felt a little unbearable.
"Okay, be careful next time and don't be careless when working. Today's incident is considered a warning, so I won't report it for the time being. You can take care of yourself."
The phone vibrated. Gao Wenjing looked down and saw it was accountant Xin Li.
"Sister Xin."
The waiter stood nearby and saw Gao Wenjing answering the phone. He asked quickly: Sister Gao, should I go to work first?
Gao Wenjing replied to her with a mouth: Go ahead and do it well.
On the phone, Xin Li's voice sounded a little sympathetic:
"Wen Jing, the boss knows about Box 104. He went directly to the kitchen just now. He looked very angry. Please be careful."
When Gao Wenjing rushed to Box 104, Dong Juntian had already personally accompanied Lu Tianyi and others out.
In addition to Dong Juntian, Yao Shi was also present.
Everyone chatted and laughed as they got out of the box and ran directly to the side door of the hotel.
There is an exclusive parking space for VIPs just outside the side door, which can avoid the flow of passengers at the main entrance.
Dong Juntian asked several distinguished guests about their dining experience in the store with a warm and concerned attitude.
"It's delicious, just like the taste of my hometown in my memory."
"I was a regular customer of your store before I went abroad. It has been more than 20 years now. I have been thinking about you for a long time."
"Today is my wish. If I have the opportunity in the future, I will come here to dine. Then I will bring my family here to taste the specialties of my hometown."
Wang Peng agreed with a smile, and the others even cooperated and praised him politely.
Dong Juntian's heart dropped to the ground. It seemed that the crab dish cooked by Fu Yuxin happened to suit the customer's appetite.
This is a satisfying meal.
Wait for everyone to be sent away smoothly.
Dong Juntian breathed a sigh of relief.
He looked at the motorcade leaving and couldn't help but whisper to Yao Shi: "This... Xiao Fu is really awesome!"
Yao Shi nodded, recalling Fu Yu's usual cooking operations and plate presentation skills, and couldn't help but say: "He is very talented."
Dong Juntian was stunned and couldn't help but glance at Yao Shi.
It is not easy to get Yao Shi's approval.
It seems that Fu Yu is indeed a talent in this field.
Talent is something you have to accept.
Moreover, even if Yao Shi didn't say anything, Dong Juntian knew something about it.
After all, Fu Yu's performance has been very outstanding in recent times.
Dong Juntian thought of something and hummed: "Boss Lu said just now that he was very satisfied with the dishes made by the kitchen. This was Xiao Fu's new crab crab, which he ate smoothly. But...this crab crab, in addition to In addition to the cooking methods in our store, are there any other cooking methods? It seems that no one among you, Lao Zhao, and Lao Gu knows it, right? Who did he learn it from? "
As soon as this question came out, the smile on Yao Shi's face immediately became a bit unbearable.
Who did you learn it from?
In the kitchen, there is really no other version of crab racing.
If he could, it wouldn't have been Fu Yu's turn to take the lead before.
But the problem is, there is no answer to this!
If it's a joke, you can just make a nonsense, and you will know it at birth?
Now is not the time to joke!
Dong Juntian was obviously very interested in this matter.
After Yao Shi thought for a while, he said cautiously: "He previously participated in a cooking training class in order to prepare for the junior exam."
Dong Juntian frowned slightly, with a complicated look on his face: "I remember... when I took the chef's junior exam, I only had less than a month to prepare for it, right?"
Yao Shi was a little helpless.
In fact, there is no need to deliberately hide the fact that Fu Yu learned cooking from Liu Yunong.
It's just that Fu Yu often arrived late and left early when it came to his usual work, so he didn't report it specifically.
Now that I've concealed it, let's just hide it till the end.
However, it cannot be said that Fu Yu has learned the cooking method of Sai Crab before. After all, the principal of the chef school has a good relationship with Dong Juntian and often interacts with him.
If one day he suddenly mentions this matter on a whim, this lie will definitely not be fulfilled.
Yao Shi made nonsense in a serious manner: "In less than a month, he signed up for training, took the written test as a chef, and had a teacher to teach him the practical exercises."
Dong Juntian suddenly asked curiously: "Are all the practical teachers in the training class so good now?"
Yao Shi nodded: "General training institutions will hire famous chefs as instructors."
No wonder then.
But this also shows that Fu Yu is indeed very talented in cooking.
It's just the cooking techniques I learned in the training class, and I just use them in my daily work.
It seems that in addition to his talent, Fu Yu is also very lucky!
People who do business are more or less superstitious.
In Dong Juntian's opinion, this is Hecai!
Fu Yu is such a good guy!
