Luo Rang hurried into the baking room as soon as he heard what the orderer said clearly.
Fu Yu followed closely behind.
Ever since he started working in the kitchen, Fu Yu hadn't even noticed that his nerves had been tense.
Except for taking a break from get off work at night, there is no real time to relax as long as you stay at work.
Busy cooking at any time and place, concentrating on being afraid of any problems while cooking.
As soon as the order taker or waiter comes to the kitchen and speaks in a more urgent tone, there will be a buzz in the mind, thinking that something may have happened to the customer while dining.
In the past month, things have gotten significantly better.
On the one hand, my cooking skills have indeed improved rapidly, and I feel confident.
On the other hand, I guess it has been a long time and I have become accustomed to this working state.
Therefore, when he heard the order clerk say that the customer wanted to cancel the order, he followed Luo Rang into the grilling area subconsciously, without any time to react.
So does Rojean!
Luo Rang is the chef of Sihai Banquet. He often cooperates with the waiters and order takers in the front office to solve various accidents and problems caused by customers.
Over time, when I encounter customer problems, I instinctively rush to the front and help find ways to solve them.
After decades of working life, he has long ingrained the four words of customer first into his blood.
As a service worker, many times, it is entirely your responsibility to satisfy your customers.
Serving customers and satisfying them is the chef's bounden duty.
This is the principle of doing what you do and loving what you do.
Just like the previous building manager Fan Xiubin, who bravely saved others at the risk of his own safety when the fire broke out, there is no room for consideration.
Fu Yu and Luo Rang only had one idea in mind: stabilize things first, and then find ways to satisfy customers!
When the two of them walked into the baking area one after another, the waiter was explaining what happened to Master Sun in detail.
"Customers say that the roasted lamb and scorpion made in our store is not authentic. The real original roasted lamb and scorpion is not marinated. It is grilled directly with fresh meat and eaten with sauce. That is the authentic one."
Master Sun was unhappy when he heard this: "Nonsense! The sheep and scorpions are not like mutton skewers. They are delicious even if they are freshly grilled and sprinkled with seasonings. The meat on the bones will not taste at all if it is not marinated and then grilled. !”
Speaking of this, the waiter was actually quite unhappy.
The distance from the front hall to the back kitchen doesn't look very far, but running dozens of times a day makes my legs thin.
If this were served normally, there would be nothing wrong with it.
The key is that coming here to deliver a message like this is a waste of energy and heart-breaking.
"Who says it's not the case! This customer is just looking for trouble!"
When the waiter mentioned this, he was very angry and couldn't help but complain: "Not only is the roasted lamb and scorpion in our store not authentic, but I ordered a lamb and scorpion at the red gum place before and they didn't want a soup pot. Yes, it’s just steamed, do you think it’s interesting?”
"But I'm quite good at eating. I ordered a steamed lamb scorpion and a plate of our store's special chive flowers. When I passed by, someone was eating it, and he praised the quality of our store's mutton. "
Master Sun's expression softened slightly.
Turns out he is a knowledgeable person!
Since it's not the mutton problem, what kind of fault is he picking on?
If the sheep and scorpions are grilled directly without marinating, the flavor will not penetrate into the meat at all!
Besides, mutton is not like other meats. If the smell of mutton is not neutralized by suitable seasonings, how boring it would be!
Adhering to the principle of customer first, Master Sun still asked patiently: "Has the customer returned this order?"
The waiter said: "No, I was persuaded by the foreman. The foreman asked me to ask you if this sheep and scorpion can be made according to the customer's request."
Master Sun's face darkened and he said nothing.
Luo Rang frowned when he heard this.
He and Master Sun had the same idea. The lamb and scorpions should either be marinated or stewed in soup. How could they be grilled without marinating?
But that’s what the customer asked for, and from the description, it sounds like he’s a foodie. Could it be that he has this unique hobby?
Luo Rang usually has a good relationship with Master Sun. At this time, he understood the general story of the matter and helped him come up with an idea: "If it doesn't work, just follow what he said! Why is it not roasted?"
Master Sun also knows that this is the only way to handle the matter at present.
If the customer can promise not to cancel the order, the front office will definitely waste a lot of money.
And the customer's request is also very clear, just use fresh sheep and scorpion directly grilled.
But the problem is...
Master Sun looked troubled: "He asked to bake it and eat it with dipping sauce, but who knows if the sauce will suit his taste?"
This is indeed a problem.
The customer is obviously a busy person, and the order cancellation must have affected his dining mood.
If they can't find a way to satisfy the other party, it is estimated that this customer who is obviously the first time to dine in the store will become the last time to spend money here.
"No, let's go over and communicate with the customer carefully, right?"
Luo Rang thought for a while and said.
After all, the question of taste, unlike other issues, needs to be clearly understood before cooking can begin.
Master Sun was busy baking and couldn't leave for a while. He said sadly: "The business in the store is good today. I have a lot of orders on hand and I can't spare the time to go there."
The baking side all depends on Chef Sun. If he leaves, the food delivery time in the front hall will definitely be delayed.
I thought of the crowd of people in the meal replacement area when I came to the store just now.
Luo Rang said: "Okay, I'll go over and take a look."
Master Sun immediately breathed a sigh of relief: "Okay, then help me ask him what other requirements he has."
Luo Rang has always been reliable in his work, and Master Sun is very relieved.
If Luo Rang wants to leave, Fu Yu must follow.
The two hurriedly walked out of the baking area, and Luo Rang remembered that he had just been focusing on solving the problem and had forgotten to introduce Fu Yu and Master Sun.
But now is not the time to dwell on this.
Luo Rang glanced at Fu Yu and felt something in his heart.
yes!
Although he knows nothing about baking, Fu Yu's baking skills are obviously not inferior to Master Sun's.
With him present, I can communicate with customers more smoothly.
Luo Rang was thinking in his mind and couldn't help but ask: "Fu Chu, could you please come with me? The main reason is that I don't know anything about baking, and I don't know how to do it anyway. "More. I'm worried that if customers really make any harsh demands, I won't be able to handle them anymore."
The next second, an electronic prompt sounded in Fu Yu's ears:
【Ding! NPC chef Luo Rang's mission: successfully bake authentic original lamb scorpions and obtain customer satisfaction. Mission completion reward: an upgraded version of the Ingenuity Badge. A key to teaching and practicing painting skills. 】
Fu Yu: "!"
Can the Ingenuity Badge be upgraded?
Good thing!
But learning this painting technique...
A bit tasteless, right?
He's a cook, but what's the use of being good at painting?
Thinking in his mind, Fu Yu nodded readily: "Okay, let's go, I'll follow you."
Fu Yu wouldn't dare to boast about anything else, but when it came to baking, he dared to claim first place, and probably no one would dare claim second place.
After all, whether it is the relevant advanced personal skills or the long and seemingly endless baking exercises in the teaching practice class, they have given him unlimited confidence and rich baking experience.
Fu Yu prides himself on being able to respond to all requests from customers, but if he encounters an unreasonable customer who is deliberately looking for trouble, then he won't be able to help in this matter.
In the end, Luo Rang will definitely have to deal with it himself.
Luo Rang led the way directly to the box on the first floor.
After entering the door, I discovered that the customers were a man and two women.
The man looked about forty years old and had a very masculine face. He was smiling heartily and talking to the two girls. His facial features were firm and profound. He was not delicate enough, but he had a very masculine face.
The two girls looked very young, in their early twenties at most in their attire.
Luo Rang was not wearing work clothes, but when he entered, he was brought in by the waiter in charge of the box and introduced himself directly.
I heard that the hotel chef came over, and the middle-aged man had a good attitude.
"The mutton in your store is quite good, very fresh, not the refrigerated kind on the market, and the taste is okay. However, the roasted lamb scorpions are not authentic enough. The real original roasted lamb scorpions are not marinated. , the roasted mutton is crispy on the outside and tender on the inside, the meat between the bones must be soft, what kind of fun is it if it falls off as soon as you tear it? The meat must be attached to the bones, and it will be delicious when you chew it!"
"The grilled lamb scorpions must be eaten with sauce, then they are authentic!"
The middle-aged man's tone is not irritable when he speaks, and when he talks, it does not make people feel bored, but makes people inexplicably more convincing.
Luo Rang listened quietly and said nothing.
Fu Yu silently stared at the sketch that appeared above the middle-aged man's head.
There were two skewers of grilled lamb and scorpions on a large tray, and there was a small plate of dipping sauce next to it.
However, no matter how lifelike the sketch is, you can only see the material on the picture through the light and dark shadows in black and white tones. However, whether it is the real color of the material or the presentation of some images in detail, it is not as clear as the photos. Insight into the crux.
For example, you can’t tell what color the dipping sauce is, let alone what seasonings are put in it.
As for the Sheep and Scorpion, you can only tell that it is indeed roasted. For the rest, you can only rely on your own understanding, analysis and imagination.
"Rebirth of the Great Era of Fighting Waves"
I wonder if the sketch will become a color painting after the Ingenuity Badge is upgraded. It would be great if it could be done in one step and directly display a three-dimensional image.
Fu Yu was multitasking, thinking about his mission reward while listening to the middle-aged man's request.
The middle-aged man was very detailed. His request was to order fresh roasted lamb scorpion and eat it with sauce.
It’s just the taste of the sauce…
Luo Rang asked aloud at this time: "Can I ask, what is your favorite sauce?"
Sihaiyan itself specializes in making lamb and scorpion hot pot, and the most popular items in the store are various sauces.
There are various condiments packaged separately and placed in the lobby for customers to use and mix at will, as well as a variety of very popular secret sauces.
A wide variety and very complete.
Luo Rang has this confidence. As long as he determines the taste of a middle-aged man, he will be able to serve him the sauce that suits his heart.
The middle-aged man didn't mean to make things difficult. He said seriously: "If you want to eat roasted lamb and scorpion, you definitely can't ask for the spicy dish. Your original dish is not good either. None of the three sauces that were served just now are edible. Yes! If you don’t eat mutton with chive flowers, how can it taste fresh? Mutton is not like other meats. What you eat is this fishy smell, which is suppressed by the seasonings. What else should I eat? "
Luo Rang: "!"
Damn it!
7456! !
Is this what you are saying is human language?
As soon as I opened my mouth, I dismissed three of their most classic and popular sauces!
The most distinctive features of Si Hai Yan and the ones with the highest praise rate are the classic sauces, special dry ingredients, and the unique mutton stove dipping sauce.
The chive flowers the middle-aged man mentioned were the ones used to dip them into the lamb and scorpion pot?
It must be a dipping sauce when eating steamed mutton.
This man obviously knows how to eat, and he doesn't look like he's here to cause trouble, but this request makes people confused for a moment.
Sheep and scorpion cannot be marinated and grilled directly.
OK!
Bake it!
You can't ask for spicy sauce, and the special sauce in the store is not what you want.
OK!
Change it!
But it needs a sauce that can be dipped in and eaten, and it also needs to not overwhelm the taste of the mutton itself.
This is a bit overwhelming.
Because the classic sauce in the store has a light taste, it is a perfect match when paired with roasted lamb and scorpions.
Besides, what sauce has a duller taste?
Luo Rang really didn't think about it for a while.
After all, the purpose of sauce is to season.
The roasted lamb and scorpions themselves are marinated first and then grilled. The sauce is too bland and doesn’t match the rich aroma of the braised pork!
But it doesn't sound like the customer is deliberately trying to be difficult.
The middle-aged man was very cooperative, and the three of them had almost eaten the two large argali and scorpions on the table.
Luo Rang had no clue for a moment and looked at Fu Yu completely subconsciously.
Fu Yu listened carefully to the middle-aged man's appeal.
A fresh roasted lamb scorpion and a delicious sauce for dipping.
The dipping sauce should contain chive flowers and should have a light taste, not overpowering the mutton's own mutton flavor.
There was no specific sauce name or detailed taste description, so Fu Yu couldn't be sure which sauce the middle-aged man liked.
What he can do now is to try his best to meet the requirements of middle-aged men and choose sauces that best meet the standards and are less likely to go wrong.
Fu Yu carefully recalled in his mind the sauces he had made in the teaching practice class, and compared and selected them one by one!
If you want to get the big one out of your skin, you can only rely on your feeling!
However, specific taste preferences should be understood in more detail.
Seeing that Luo Rang stopped communicating, Fu Yu had no choice but to take the initiative and ask, "Excuse me, do you have any dietary restrictions? Or what flavors do you prefer?"
The middle-aged man glanced at Fu Yu, but he didn't look down on him because he looked young.
He responded cooperatively and seriously: "I don't have any dietary restrictions, but I do like fried Sichuan peppercorns, and by the way, I also prefer garlic."
Fu Yu nodded and said with a smile: "If you eat meat without garlic, the flavor will be reduced by half. You really know your stuff! There are really two sauces in our store that should meet your requirements. Please wait a moment, we will go and prepare them now." You bake.”
Luo Rang: "!"
