"Forced logout?" The clerk hesitated, "We don't have one here."
"Is the computer lagging serious?"
"Ah, it's very serious," the clerk replied immediately, "This old computer has been jamming like crazy since last week...Is this normal?"
"Of course it's not normal. It may be a wiring problem like other branches," Sean said softly, "Let me check it remotely for you."
"That's great, please."
"Does your store use a wired network or a wireless network?"
"There are wireless networks and wired networks. The work computer is connected to the wired network."
“What’s your store code?”
"Let me see...uh, 057-22."
"Where's the host number?"
"Excuse me, what is the host number?"
"...Ask your store manager to come, he will definitely know."
The clerk suddenly became a little nervous - he vaguely remembered that these things were mentioned in Eligon's newbie training. Although he never really understood them, it did not affect his work in the store at all.
After he officially took up the job, he threw those useless trainings into an unknown corner like the "Eligan Newcomer Manual".
He grabbed the phone tightly and whispered, "The store manager is not convenient to answer the phone right now. Can you give me a brief introduction?"
"Fine."
Sean began to introduce himself, and he spoke very fast, mixed with a lot of professional terms, so that the clerk had to be very attentive to roughly understand what Sean was saying.
The clerk tried his best to recall the training he had heard before. He did have some impressions of these things. The host number is the same as the store code. It is a series of numbers that represent different stores. However, the former is only used on the computer. If the equipment in the store is replaced, the host number will be replaced. The number also changes accordingly.
Within Elegant, they are not secrets, they are just a string of digital names in the information world, just like the postal codes between branches.
"...I explain it this way, do you understand?" Sean asked.
"Yeah." The clerk responded guiltily - he didn't understand much of Sean's explanation at all. He carefully considered what he was going to say next, so as not to be noticed by the engineer opposite him that he was not familiar with these concepts or concepts. Unfamiliarity with the process.
Fortunately, this colleague named Adam didn't seem to notice his unfamiliarity at all.
Sean continued, "Because our hardware has been updated several times in the past two years, I'm not sure where exactly it is posted. Can you take a look?"
There was a flipping sound on the other end of the phone.
"I found it, just stick it on the side of the main unit."
Then, the clerk smoothly reported a twelve-digit number to Sean.
After hanging up the phone, Sean looked at the call time again: 5 minutes and 03 seconds.
He took a deep breath and dialed the third number without stopping - Elegant's internal employee support center.
In order to sound more mature, he stood up this time.
During this call, Sean pretended to be Bergman himself, the store manager of the "Elegant" branch.
After dialing the internal staff-only helpline, he quickly and accurately reported the branch code, mainframe code and Bergman's employee number. His appeal was simple:
Please tell me, what is my personal internal email number?
The person on the other side was obviously startled by this question - how could the employee himself not remember his email account?
Sean's voice was mixed with pleading and anger, "This account is usually saved by the computer by default, and it's not like a password that always needs to be entered - ha, I wrote down my damn password in a notebook, but my clerk I restarted the entire system and my account is gone!”
At this point, Sean's voice suddenly turned low again, "...Do you need to check the password again? I can also find a secluded place to report it to you. How can I make you believe that I am me?"
"No, no, I can't find your password here... Besides, you have already told me your personal number and host number. Of course I believe you, but this operation is not in line with ours-"
"Please!" Sean tried his best to get into the role, and his face even turned slightly red because of it. "The customers have already queued up. If we can't log in to the system, we won't be able to pay normally... Please help me." Right! It’s just an account, what can other people do with an email account?”
"Okay..." The customer service person on the other end of the phone was obviously convinced, "Please wait a moment."
After a while, the customer service reported a list of email addresses.
Sean looked at his watch again. So far, a total of 22 minutes had passed. Although the remaining time was a bit tense, everything went very smoothly.
He sat down again and calmly re-entered the employee network entrance of Allegon's official website into the computer terminal. After typing in Bergman's internal email address, his program began to continuously try to log in to this email.
Three minutes later, Sean's phone rang again.
"Hello?"
"Are you Adam, the engineer from the headquarters?" Bergman's voice came from the other end of the phone. "Our branch also had accounts forced to log out, and it also prompted me that 'the account is at risk and an alert has been sent to the headquarters.' , do you have any clues now?"
"Ah, don't worry, it's normal." Sean frowned, "I'm still dealing with the situation on Oak Street -"
"How long will it take to recover?" Bergman's voice was very anxious.
"An hour?" Sean's voice was a little uncertain, "I just said that there seems to be a problem with the lines in your area. I will restore them in order. You can wait in the store. "
"An hour," Bergman exclaimed, but quickly regained his composure, "No, no, no, I can never accept it - on weekends, our passenger flow is the largest in the entire Tan Yi. First of all, Let’s restore our side!”
Upon hearing this, Sean almost tried his best not to laugh out loud.
"Okay, okay, everyone says that..." Sean pretended to be unhappy and muttered in a low voice, "Let me see if your internal email address is bergman4587_ grant."
"Yes, that's it."
"What is the password?"
Bergman suddenly hesitated and did not answer immediately.
Ordinarily, the other party is obviously an insider of Aili Gang, because he not only directly reported his internal email address, but also accurately gave an early warning of logging out of the account. He should not doubt anything anymore...
But a faint uneasiness suddenly emerged, seeming to remind him that this was not the right thing to do.
"Hello?" Sean urged, "Are you still there? I really have a lot of things going on here. If you're in a hurry, don't waste time -"
"Yes, I'm here." Bergman hesitated, "Do you need my password for maintenance...?"
"right."
Sean didn't explain anything - no explanation at this time could compare to decisive silence.
Sure enough, about ten seconds later, Bergman lowered his voice and reported his password.
"alice.4611_0722."
"...Oh, whose birthday is this?"
"Yes," Bergman whispered, "my daughter."
Sean then asked some irrelevant questions, and after a few minutes, he hung up.
Things are completely as expected - these old-school middle-aged people are often unaware of social work methods.
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